Surface Book 2 battery drain whilst off

Hi! 

I'm new here, I don't even now how I've got to this thread, actually I was searching for a different problem. But I've read somewhere, if all of the Books are affected. I was curious, so I tried it myself. I can say mine is working fine. I've unplugged it today in the morning around 8, turned it off, and around 21 turned it back on. It was on 100 percent. So maybe not all are affected. I have the 15" Book2 maxed out version, currently for dGPU trouble I'm running the Windows built 1809. 

I know this doens't heping you guys, just so you know not all are affected.

Hi JamieMac1,

I have sent a private message. Please check your inbox.

Thank you

> Please do not post the battery report in our thread as it may contain specific information of your device.

we've been reviewing battery reports in this forum for years.

the entire html file should be posted to the customers OneDrive and a link

shared here.

I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?

Can I return it for a refund as it does not meet my needs?

Hi JamieMac1,

Thank you for posting your concern here. 

For us to better understand the issue, please answer the following questions:

1. When you say that the device is switched off every day, do you mean it's completely shut down?
2. Have you ran a battery report? If not, try opening CMD (command prompt) then type, powercfg /batteryreport then let us know if you are able to generate the report.

Looking forward to your response.

Best regards,

GeraldAldrin_T