How do we go about filing a class action lawsuit? I purchased the top of the line Surface Book 2 15" and this is unacceptable.
Surface Book 2 battery drain whilst off
I have had a Surface Book 2 for 9 months now. It drains 5-10% battery whilst switched off every day. I know this is a common complaint, yet why is it an issue on a $4000AUD laptop?
Can I return it for a refund as it does not meet my needs?
Surface | Surface Book | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
160 answers
Sort by: Most helpful
-
Anonymous
2020-06-22T23:57:26+00:00 -
Anonymous
2020-06-06T20:11:14+00:00 Hello, the suggested method did not work for me: after two days of keeping the Surface shut down after having completed a full charge (and with the shift button technique), I've just turned it on, and the battery level was 73%. I don't think this problem can ever be solved, and I am more and more convinced that it is a hardware fault that cannot be corrected via software.
Thank you anyway for your kindness.
-
Anonymous
2020-06-03T17:13:46+00:00 Hi guys. I think that the surface book is spending energy to maintain electromagnetic connection between it's tablet and keyboard.
Additionally it is monitoring when you press the docking button.
Even if it's on shutdown.
This is the main difference between conventional laptops and our ’miracle’.
-
Anonymous
2020-06-02T07:33:47+00:00 If you don't want the fast startup option on your computer you can disable it by doing these:
- Right click on the battery icon on your taskbar.
- Select Energy options on the menu
- On the windows opened, select Choose what the power buttons do.
- Select Change settings that are currently unavailable.
- Click on Turn on fast startup (recommended)
- Save changes.
Hi Cesar!
I'm happy to say that updating the drivers and pressing shift + shutdown has fixed the issue. I'm going to try, just for fun, not pressing shift tonight before shutting down. Thank you very much!!!!!
Regardless, what I've highlighted above are the steps to avoid needing to press shift at shutdown every time? Will the bug still exist in hibernating (like my Surface has set after 3 hours of sleep to go into hibernation)?
-
Anonymous
2020-05-31T14:39:48+00:00 May 31 2020.
Here is the fix. Go to device manager. Scroll down to system devices. "Right click" on Intel(R) Management Engine Interface and select disable.
Battery drain problem fixed.