Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-11-18T10:04:27+00:00

    Hey Jeannette. 

    Im having the same issue as well as the community. So many of us having this issue and there you are not replying since June. Very nice support from Microsoft. From the date of purchase till now SP7 has been haunting me with so many problems. I truly regretted not getting a Dell XPS or Macbook Pro

    Please give us some solution.

    Joshua

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  2. Anonymous
    2020-11-14T15:21:07+00:00

    Sooooooo... Microsoft ''tried'' to help for the first 10 posts and after that it's all in dust... Same microsoft annoying problem here with my SP7 i7. 2-3 times a week! Not recommending the product anymore.

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  3. Anonymous
    2020-10-06T02:18:51+00:00

    Interesting.  So, everyone with this problem:  Do we all have i3s?

    Now considering upgrading to i5 just to avoid this issue!!

    For me it is happening on an i5 when the processor is highly utilized. I suspect it happens more on i3 because the processor gets overloaded easier.

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  4. Anonymous
    2020-09-21T02:29:41+00:00

    I've returned my surface pro 7 three times for this. Still happening.

    Hey Janette, how's the escalation going? Do your leaders at least recognize this as a problem?

    You seem disinterested.

    Thanks, Mark

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  5. Anonymous
    2020-06-22T21:46:14+00:00

    Hello @all. I am very sad about, but i have the same problem and i am afraid of the solution that the SP7 needs to be replaced. I am a Surface User from the first generation and i didn't have a device without any problems which needs a replacement.

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