Surface Pro 7 camera doesn't work and light always on until reboot

Anonymous
2020-05-11T05:55:28+00:00

Hello! I have Surface Pro 7 i3 4/128 Gb. Camera works several times for Windows Hello and then stops, camera light always on until reboot. I have all updates.

I tried:

  1. uninstall camera in Device Manager;
  2. check and uncheck camera in UEFI;
  3. fresh start and reset;
  4. reinstall Windows with MediaCreationTool1909.

The last method helped me for a week, camera light stopped turns on for Windows Hello (only IR camera turned on) and camera worked. Now camera turns on again and stops after 2-10 times. How to fix it?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2020-08-02T23:27:50+00:00

    Hi Janette, this is happening to all of us. Same problem. Please escalate.

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  2. Anonymous
    2021-04-24T17:36:57+00:00

    I’ve two surface pro7s.  Both have hello window disabled.  The issue still occurs on both, there is no workaround.  Except for restarting each time you want to use the camera.  

    Microsoft has not addressed this issue.  Which is surprising given how we’re all using the camera more and more.  Shame on them.

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  3. Anonymous
    2020-06-17T11:23:54+00:00

    Also, I have the same problem, would you please clearly demonstrate how to solve it instead of saying oh sorry oh thanks

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  4. Anonymous
    2020-08-14T11:41:38+00:00

    The camera(s) on the Surface Pro 7 have been riddled with bugs for years. Any google search will show dozens of customers with this same problem, along with the "The camera is in use by another app, please close" error when literally no other apps are open. Or having to enter my Pin because Windows Hello would not function.

    Now I too have the issue with my white light staying on. Sometimes the red light stays on too.

    All the work-arounds that Microsoft suggests on their forums and by users on reddit, etc. point to a recurring issue for the last 2 or 3 years or so, possibly after the release of a certain driver update. How do I even know which driver version to roll back to from before these bugs were introduced??? Microsoft's solutions seem to just put a band-aid on the issue that provides a temporary fix, but these problems ALWAYS return for me in less than one week.

    MICROSOFT: Fix your faulty bugs/camera/drivers already. It's been years your customers have been complaining about these problems and the work-arounds are not only time consuming but simply don't last! It's just ridiculous already that for years your users have made these bugs known with no REAL solution in sight. This is a brand new computer and I'm so frustrated I'm just about to return it and go back to Apple where I never had to deal with these issues.

    JANET: please escalate this problem. Thank you very much.

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  5. Anonymous
    2020-08-20T09:51:58+00:00

    We are a company and heavy use the camera.

    All my brand new Surface pro 7 have the same issue with rear camera

    Suddently OR the camera light stays on and Camera app will not show any camera flow

    > temporary fix is to shutdowm the Surface and then restart.

    Or error taking picture : "Something went wrong - Try restarting you device. - 0XA00F4292 <PhotoCaptureStartTimeout>"

    > temporary fix is to uninstall the camera from control panel and restart

    Restarting the device is NOT a solution

    Microsoft we need a fix

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