Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-07-31T21:30:54+00:00

    Looks like there are some "me too's" on this issue. Are you still having this

    problem or has it cleared?

    Bought new surface go yesterday and been trying all day to sort. All possible answers from various forums tried to no avail. frustrating to say the least.

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  2. Anonymous
    2019-07-31T21:06:53+00:00

    Yes.... had this issue since initial power up of a new Surface Go yesterday.

    Incredibly frustrating.... bought the device as a compact alternative to a Pro 6. Just need Capture One & Chrome. All info at point of purchase showed switching out of S mode to be quick and easy... not the case.

    If it's not sorted soon, guess it'll be going back as Unfit for Purpose.

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  3. Anonymous
    2019-07-31T21:00:14+00:00

    Split from this thread.

    At first it asked me to update the Store app and then after updating the windows 10 S mode switch screen is blank.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-31T15:13:16+00:00

    Sadly, I do not have an update, but have sent another email. There is no alternative way.

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