Unable to load "Switch Out of S Mode" screen in Microsoft Store

Anonymous
2019-07-29T23:01:55+00:00

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Surface | Surface Go | Install and update

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Anonymous
2019-07-31T21:06:03+00:00

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

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  1. Anonymous
    2019-07-31T14:53:50+00:00

    hi @barb, do we have any news on this? I've got some important productivity apps I need to use and would really appreciate this to be fixed or have some guidance on how to do it in any alternate way... 

    thank you.

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  2. Anonymous
    2019-07-31T08:32:43+00:00

    Same issue, grey Microsoft store screen when trying to switch out of s mode

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  3. Anonymous
    2019-07-31T08:12:34+00:00

    same problem on a brand new medion - still no solution?

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  4. Anonymous
    2019-07-31T05:14:40+00:00

    Can relate. Brand new Lenovo IdeaPad S145 laptop, all updates installed. Still on 1809 since I have just set it up and have not gotten the ability to go 1903 yet.

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