Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-03-03T22:51:43+00:00

    I have a surface pro I’ve had for about a year and I went to use it today. I took it off the charger and it will not turn on or even try to turn on. The device is extremely hot. I’ve had it off the charger for almost an hour and it’s still extremely hot. This is my second surface pro 7 as my first one kept getting the blue screen of death.

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  2. Anonymous
    2021-03-02T12:46:49+00:00

    Hi,

    I’m also having an issue with overheating with the 7. The surface won’t start up immediately after charge until it cools down, and then the battery doesn’t maintain its charge. I have followed all troubleshooting advice to no avail...

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  3. Anonymous
    2021-01-31T17:08:21+00:00

    I called ans spoke with microsoft directly. After troubleshooting on my end with them they deemed it to be faulty and are sending me a new replacement.

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  4. Anonymous
    2021-01-31T16:43:47+00:00

    Good luck.  We did not get satisfaction from our retailer.

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  5. Anonymous
    2020-12-13T10:54:06+00:00

    I’m having the same issue. I left it plugged in last night and when i got up it was extremely hot. I unplugged it and it cooled down but now it won’t turn on. The keyboard lights up but the screen won’t turn on. What do i need to do to get the screen to turn on?

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