Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-09-21T21:01:43+00:00

    I had this too, I reinstalled windows 10 choosing to down load install and this resolved the issue.

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  2. Anonymous
    2020-09-05T04:07:49+00:00

    I have to say that it became a lot better with the June or July bios update. It's really usable now. The problem with "USB device not recognized" when waking up with the USB-C docking station remains, but the heat and fan issue seems to be gone. 

    Important finding for me was that it went really hot when joined to Azure AD of my employer company, thus Intune policies gotten applied with Defender ATP, Qualys scanner and much more. This was killing the CPU.

    I run it now joined to an Azure AD where I can control all settings without Defender ATP and other scanners and it's working really good now. Quiet, fast, good battery life.

    Maybe you check with your virus / malware scanners and ensure you have the latest driver and bios updates from https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware.

    Give it a try and report back here, please.

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  3. Anonymous
    2020-09-04T21:28:00+00:00

    Mine is always at 60C. Hopefully Microsoft will release some gloves with the surface pro because othewise I might have to return this unit too... At this point I'm considering just getting a normal laptop and getting over this disappointment.

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  4. Anonymous
    2020-09-04T17:01:34+00:00

    @JeffreyFliger I asked myself many times, what the hell is wrong with MS. This is a great device, I love it but if they are not fixing the issues it has and just try to flood the market with tons of devices, that is not going to help us. So the only explanation that I can come with is, MS wants to kill their own market.

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  5. Anonymous
    2020-09-04T14:26:04+00:00

    Well here we are now in September and still no answer from Microsoft. I updated my Surface to the 2004 version and lo and behold the over heating issue is not fixed.  I know so many people have this same issue, but has anyone received an actual fix for this? What is wrong with Microsoft not helping us?  My device will be a year old next month and after that I won't have any options left.  So again I ask Microsoft for your help, please!

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