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Hello,
I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:
ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)
-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)
-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,
My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)
First bought (Jan,2018)
Full Charge 2018 : around 40,000 0 44,000
Full Charge 2019(Early months) : Starting to drop to 35,000
Full Chrage as of the last few months : 25,000
Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383
Now i cant use it outside without charger. This is very frustating while working**.**
As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?
If you have the same issues and any solutions/suggestions, feel free to share and discuss.
**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.
Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.
I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.
Update 3 9/1/19:
Seems like my battery is completely dead after testing at a computer shop.
Conclusion:
I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.
The battery life of my surface pro lasted less than 2 years.
That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)
Maybe 2 in 1 tablets/laptops are not ready for practical use.
Maybe other brands are geting better.
Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.
P.S.
For those who cant even turn the device on,
It's either the circuit is broken duee to defect/unfunctional battary
OR
The battery is completely dead
Worst case = both.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks, vdn88.
Unfortunately, I bought my SP5 in Nov 2017 and it is out of warranty.
But in defense of Microsoft, I have a SP1 and a SP2. Skipped gen 3 and 4 but bought a SP 2017. And if I haven't seen this thread, I would have bought a SP6 since the battery issue is making my SP 2017 practically a desktop (but I don't work at a desk :-). The SP2 is my default laptop now.
Thanks, Barb.
I had re-installed the Battery driver previously (multiple times) and that didn't solve the problem.
But having seen your suggestion for many of the other posters, I tried that again last night. After that, according to the battery report, the full capacity seemed to have been reset to 34290 mWh. The battery icon started at 100% and seemed to be discharging at about the right rate (as I was looping through continuously on youtube), so I was hopeful for a moment. But power then cut out at 77% without the machine going to suspend. According to batteryreport, it seems to think it had 26,540 mWh left when machine turned off by itself.
But I'll try another charge/discharge cycle tonight and report back. Thanks.
I have the same problem with my Surface Pro i5, 256.
Starting to notice battery only lasting a couple of hours on basic tasks. So frustrating. Been checking the battery report and its only had a cycle count of 255 and the battery capacity has dropped to 34,640mWh.
Anyway, does Microsoft actually care what's happenning ?
Do they really check Feedback hub?
I believe they're aware. But they're smart and just watch things from the dark and keep silent. They're not held accountable in any way.
This is a psychology game. When you want something so badly, you do your best to get your voice listened. But after 1 day, 2 days, then X days without a reply, you'll forget about what you wanted.
Just a follow-up on my last post...
It seems that there have been 3 firmware updates for the Surface Pro 2017 (5th gen), which were supposedly aimed at battery stability/reliability issues. These were dated:
August 2019
September 2018
March 2018
I started noticing worsening battery issues roughly correlating with the Aug19 and Sep18 updates.
This is good to know. Thanks for sharing.
I used to accept battery degradation as a matter of fact on Windows OS, as it's never as good as it's advertised. Thus I didn't really pay close attention to when the problem started on my device. I only started monitoring the battery usage when noticing a huge loss in battery power earlier this year, so it could well have started after the Sep18 updates.
As for this:
You seem to be observing all the same symptoms as I did, except that your battery is still "good" and your device is still working. When did you purchase the device? Is it still on warranty?
