Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-09-25T05:44:50+00:00

    I have the same problem, the battery is dead, i have aprox 584 cycles

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  2. Anonymous
    2019-09-22T21:30:55+00:00

    Thanks dave,

    I was asking for "the best practice as to when to have the Surface pro 5 plugged into the wall". (No docking station involved)

    For example: 

    Going back to the old days it was a good practice to let a NIMH battery fully discharge before recharging. (I know the surface doesn't have a NIMH battery.)

    All I'm asking is: For a new Surface Pro 5, should I fully charge the battery (By plugging into the wall), then allow the battery to fully discharge, then fully charge the battery at the wall …….. repeat :>).

    I saw a note for battery usage:

    • Fully charge the battery,
    • Allow to discharge to 15 to 45%. (Don't fully discharge)
    • Recharge  to 100%.
    • Repeat  ….. > with the following exception:
    • Allow the battery to fully discharge at least once per month.

    Don't leave the surface  plugged in all of the time.

    Regards,

    Steve

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  3. Anonymous
    2019-09-22T18:03:21+00:00

    My understanding is that the Surface Pro dock does not supply enough power to charge the Surface from zero/no battery, but the standard charger does.

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  4. Anonymous
    2019-09-20T11:11:44+00:00

    same issue with a Surface Pro 5..over heating, battery life reduced to a whisper...

    Looks like it is a fault with the design that microsoft will not care to fix

    at 3000 GBP the surface pro 5 I bought one year ago...this is cearly the biggest piece of junk I have ever bought...going back to DELL or HP.

    Microsoft clearly cannot design robust products

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  5. Anonymous
    2019-09-16T07:48:38+00:00

    Microsoft tells me that they are working on battery issues, and I keep asking

    them to post something officially in this forum.

    they have been working on the issue since Pro 3. The only solution is  HUGE lawsuit that sue Microsoft until bend down the knee.

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