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I purchased two new surface dock2 to connect our surface pro 7 to our widescreen monitors using usb-c cables. Neither of the monitors would connect through the usb-c ports.
One monitor is an LG 38WK95C. The other is a Dell ultrasharp U3818DW. The LG monitor previously worked connecting to a macbook pro through the usb-c port.
To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. A messages was displayed to the effect that the monitor should be connected through a displayport. The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Using the "detect monitor" feature came back with "no monitor detected".
I then connected the LG to the other surface pro 7 device through the surface dock 2. The exact same behavior occurred.
Windows update showed no updates available. I then manually updated the firmware on one of the surface pro 7 devices. Still no joy.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The real question is how have they not gotten this fixed in over a year let alone had the decency to reply to this thread. 3 users at our office got the new surface 2 dock none of them detect displays. We have tried everything wasting countless hours of time. Moral of the story buy anything but this dock!!!
I got fresh new Surface dock 2 and had the same problem.
In manual nothing about what direction to turn on cable.
On Microsofts official web site no info about this issue.
Why?
I used couple of hours to try to make it work. And the thing above made the trick. Microsoft must do something about this. When connector is turned that way towards the trackpad, it covers USB-C port on a Surface book 2. And why? Just why? Old Dock 1 worked fine, regardless of which way you turn the connector.
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Thanks but I am looking for USB C to Displayport which was said to be working.
(Post by Dave M).
Thank you anyways
