Surface dock 2 not connecting to monitors using usb-c cables

Anonymous
2020-07-15T13:06:07+00:00

I purchased two new surface dock2 to connect our surface pro 7 to our widescreen monitors using usb-c cables. Neither of the monitors would connect through the usb-c ports.

One monitor is an LG 38WK95C. The other is a Dell ultrasharp U3818DW. The LG monitor previously worked connecting to a macbook pro through the usb-c port.

To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. A messages was displayed to the effect that the monitor should be connected through a displayport. The monitor never showed up in windows, although you would get the sound like a monitor was recognized and the displayport message. Using the "detect monitor" feature came back with "no monitor detected".

I then connected the LG to the other surface pro 7 device through the surface dock 2. The exact same behavior occurred.

Windows update showed no updates available. I then manually updated the firmware on one of the surface pro 7 devices. Still no joy.

Surface | Accessories | Surface Dock

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  1. Anonymous
    2021-05-07T17:44:44+00:00

    Could you post the name / photo of cables that are working for you. I will give it a try buying exact same brand. It's so frustrating experience. Thank you in advance. 

    I have bought the Microsoft active adapter USBc-HDMI and it works with HDMI cable. A passive cable USBC-HDMI does not work with the docking station but only direct from Laptop.  https://www.microsoft.com/de-ch/p/surface-usb-c-hdmi-adapter/94CHB2M80S54/58HM?source=googleshopping&ef_id=Cj0KCQjwytOEBhD5ARIsANnRjVhXk4-SGfI3U9_lDkyAJWsiSTzHOo-M_8df0sSOdwgTRwObAGUao4UaAl-3EALw_wcB:G:s&s_kwcid=AL!4249!3!456189990174!!!g!817687661264!&ef_id=Cj0KCQjwytOEBhD5ARIsANnRjVhXk4-SGfI3U9_lDkyAJWsiSTzHOo-M_8df0sSOdwgTRwObAGUao4UaAl-3EALw_wcB:G:s&OCID=AID2100846_SEM_Cj0KCQjwytOEBhD5ARIsANnRjVhXk4-SGfI3U9_lDkyAJWsiSTzHOo-M_8df0sSOdwgTRwObAGUao4UaAl-3EALw_wcB:G:s

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  2. Anonymous
    2021-05-07T16:34:02+00:00

    Could you please post the brand name / photo or link to seller site , of cables that are working for you. I will give it a try buying exact same brand. It's so frustrating experience. Thank you in advance.

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  3. Anonymous
    2021-05-07T14:44:35+00:00

    All it took me was new USB-C to DisplayPort cables and it started working every time.

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  4. Anonymous
    2021-05-06T23:15:42+00:00

    7th May 2021... 
    Would have recommended my company not to touch microsoft surface pro & it's docking station as a supplier of choice. Will definitely recommend a change going forward.

    Wasted  productivity each day is anywhere between 10 minutes to 2 hours just trying to get it to connect to external monitors. This has been going on for two weeks. 

    On reconnect/re-open after disconnect or shutdown issue rearises. Wasted time. 

    Tried:
    * Updating registry as recommended online.

    * Drivers for benq monitors installed

    * Power source off for monitors/unplug replug microsoft docking, unplug replug external monitors... the whole lot.

    Sometimes it recognises 1, sometimes it recognises none... definitely not a suggested corporate product. Okay as a stand alone laptop... but definitely not a good laptop when you want to dock and connect external displays.

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  5. Anonymous
    2021-05-05T16:03:16+00:00

    I was much happier with the doc 1 and had no problem with 2 monitors.  One was a DP and one was a HDMI to DP adapter.  I got the Surface Pro 7 solely for the USB C and to not be able to use it is beyond frustrating.  I wish I never got the Doc 2 as it worked perfectly, I should have simply found a USB C adapter somewhere.  I hope they release a fix because not being able to run 2 perfectly good brand new USB C monitors is pointless and frustrating

    It still continues to be a pain when we are in May 2021 ( your post of Nov 20). I wish I had read these issues before buying Dock 2. No matter what tips and tricks available on the web search, I haven’t been able to get external monitors work with Dock 2. 

    Same monitors work absolutely fine with dock 1 DisplayPort to mini display port but not with USB c to DisplayPort.

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