Battery Drains While Shutdown

Yes.  I've installed all updates and spent 2 hours replacing the battery with a new one.  

Still experiencing battery drain when the computer is supposedly shut down.

Frustrating to have such an expensive computer that can't hold a charge for more than a couple of days when it's not connected to a charger.

There's a pretty good tutorial on how to recalibrate the battery at
https://www.windowscentral.com/how-calibrate-battery-your-windows-10-laptop -
although for most people, this hasn't changed the situation. Do at least 2
cycles of charging/complete rundown (loop a youtube video, etc.)

Your battery report is pretty consistent with others that I've seen. And there
are so many reports of this. You might want to take a look at
https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-battery-drain-while-off/6fd5ddc2-e4f1-4170-94d2-04c20457c74a
and the two posts marked as answers to see if doing a cmd line full shutdown
improves the situation:

-   
C:\Windows\System32\shutdown.exe /s /t 3 /c "Full Shutdown"

Here's the link to the Battery Report:

https://1drv.ms/u/s!AhMIgStzOXrZmBJ23coX6IHg2yow?e=167OgO 

I am currently updating my surface (it is up to date except for a Feature Update Version 1903). Haven't tried any other methods yet.

Don't reset or reimage or recover. Yet. Open an administrative cmd prompt and run

powercfg /batteryreport

upload the file it produces to your OneDrive and share a link here. If you need help generating the report, there is info at https://www.windowscentral.com/generate-battery-report-windows-10 that might guide you.

I've had this problem for a few weeks. My computer (surface pro 4 on Windows 10) can be fully charged and then shut down and the battery goes down to 89% when I turn on the computer. Battery drainage in use has also become much faster. Using browser and internet connection the battery goes down to 0% in 2 hours rather than 5+ hours.

Hi KatyLam_xoxo,

Thanks for bringing this up to Surface Community. I'm sorry to hear about your concern. Well, we  do have some few recommendations to try to fix. Possibly, this is more on a Software or a hardware issue on your Surface device.

Method 1:

* Make sure your device is updated. (Windows settings> update and security> Check updates)

*  Update your drivers look for this option> SurfacePro4_Win10_18362_1901501_0.msi > Proceed on Download*Try to drain your battery fully then charge it 5-7 hours, once done try to observe if it does the same thing.

Method 2:

*Go to Device Manager> Uninstall the Battery Drivers> Restart the device

*Try to drain your battery fully then charge it 5-7 hours, once done try to observe if it does the same thing.

If the issue still persisting after trying the 2 methods, then proceeding on Resetting the device is another option.

We can perform RESET by "Keeping files" or "Remove Everything".

Method 3:

*Go to Windows Settings> Update and Security>Recovery> Look for Reset this PC> Get Started.

* You can choose either "Keeping files" or "Remove Everything".

If RESET wont fix then, we can proceed on doing a RECOVERY IMAGE. Now, if doing a RECOVERY IMAGE wont fix the device then we can conclude that it's a hardware issue already.

If its already a hardware issue you can definitely process  repair or exchange Online. You can also call, Surface Support at 1-800-642-7676.

Please keep us posted if this helps.

Regards,

Edd