Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2014-12-08T12:40:25+00:00

    I have strong suspicion that this is somehow related to only hardware id REV_1A31A36.  If you open up the touch firmware installation INF, there is not an entry for this hardware ID and thus I believe why the installation is failing.  I like to hear from anyone who has success with firmware 426.27.66.0 on this hardware ID.

    I'm on my second surface with touch controller firmware hardware id REV_1A31A36... Have tried the suggested solutions provided in the thread and from Microsoft support multiple times without success. 

    @ccote, good to hear you've resolved the issue - can you confirm the hardware id of your touch controller firmware?

    Aidan.

    Hi, the touch controller firmware version oils 426.27.66.0. The driver provider is N-Trig. Hardware Id is REV_1AA1B42.

    Let me know if you have other questions,

    Ccote

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  2. Anonymous
    2014-12-07T14:50:39+00:00

    I have strong suspicion that this is somehow related to only hardware id REV_1A31A36.  If you open up the touch firmware installation INF, there is not an entry for this hardware ID and thus I believe why the installation is failing.  I like to hear from anyone who has success with firmware 426.27.66.0 on this hardware ID.

    I'm on my second surface with touch controller firmware hardware id REV_1A31A36... Have tried the suggested solutions provided in the thread and from Microsoft support multiple times without success. 

    @ccote, good to hear you've resolved the issue - can you confirm the hardware id of your touch controller firmware?

    Aidan.

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  3. Anonymous
    2014-12-07T14:20:10+00:00

    Well, I have finally been able to install the firmware by running all updates (including a windows update that takes something like 700-800 mb) before. Then, with my surface being in the docking station (not sure if it was necessary though), I restarted my it and the firmware update finally succeeded.

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  4. Anonymous
    2014-12-07T13:43:29+00:00

    I have the same problem, and tried reinstalling with it at 100% and no keyboard, but I still have the "yellow triangle" and failed "firmware" note in the update list.

    I have had this less than a month, and although it seems to be working I am worried that this was a firmware update it is important that it should be on my surface pro i7

    John

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