Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-01-15T15:39:08+00:00

    Hey guys!  To say the least, this has been the most frustrating and disappointing experience I've ever had with a computer.  I bought it brand new from Amazon in August 2014 and have yet to be able to use it since it's riddled with bugs.  I'm a small organization with no IT support and trying to fix on my own with Microsoft Tech support is a waste of time.  Microsoft Tech support said the system refresh would fix the issue and if it didn't I could get a replacement.  Well, I tried the refresh which still didn't work and now my emails to MS Tech support about replacement are being ignored.  How did you all go about getting a new replacement?  Thanks!

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  2. Anonymous
    2015-01-09T00:36:02+00:00

    Yeah, I bought mine from Purchasing Power (online employee discount shopping) so mine isn't an easy return either.  All of my replacements thus far have come directly through Microsoft.  But I keep getting that same bad batch! I think I may try it one more time - it's just so aggravating to have to clear everything out, send back and then wait for a new one, set it up again and then just to have that new one have the exact same problem.  :(  Thanks for all the feedback.

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  3. Anonymous
    2015-01-09T00:05:16+00:00

    Yes, for a quick fix your best option is to exchange it.  I purchased mine through CDW, so that isn't as simple of a task and I will probably wait for a fix from MS.  I just hope that MS Knowledgebase article doesn't suddenly disappear without a fix :)

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  4. Anonymous
    2015-01-08T22:27:44+00:00

    i would take it back and show the store what the revision is and ask them to replace it and set it up in store and see what revision that is too.

    I was lucky enough to exchange mine and get a working one but it was from a different store.

    Its quite possible a certain batch have this bad revision.

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