Surface Pro 3 battery degradation

Anonymous

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency).

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

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Anonymous

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us.

Thanks again.

Greg

Updated 8/29/16.

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1,459 additional answers

Anonymous

2016-10-18T17:37:57+00:00

I have the exact same issue where it will not start without being plugged. It won't come out of hibernate, nor will it start correctly after being shutdown. I ALWAYS have to hard boot or pull the plug/back in to boot the system. If I don't then the system will start to the BIOS then attempt to boot. The fan will ramp up over about 5-10 secs and then it will just shut down prior to getting to the logon screen. It will keep doing this until I either hard boot or pull the plug/back in prior to booting.

I also have one other symptom that I have yet to see mentioned so maybe I'm the only one but if the system is being taxed a bit, the fan will ramp up and then eventually shutdown (not gracefully).
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Anonymous

2016-10-18T09:11:47+00:00

is this a Simplo or a LGC battery? post the entire battery report, not just a

partial. there are obviously still battery issues with the SP3.

>>do you think my case is normal
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Anonymous

2016-10-18T02:20:39+00:00
Dear Barb,

Excuse me, do you think my case is normal?

My Surface Pro 3 Simplo Battery have already updated and display this persistent information;
1. My Surface Pro 3 Charge level jump from 93% to 100% as you can see from the Battery Report.
2. After unplugging the Surface Pro 3 and using for about 10-20 Minutes, Battery will drop to 92 - 93% immediately. (Never see 94 - 99%)
Looking for your comment.

Thank you,

Nirut Yongsithikorn,

![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=c3c70189-10cd-4ddf-b10b-60c41cbf599f)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=0dca1ddb-ecdf-4509-aa66-40c299e2e01c)
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Anonymous

2016-10-17T18:16:20+00:00

My small company has purchased at least 10 Surfaces since they came out (mix of original, SurfaceBooks, 2, 3, all PRO). At least three of the most recent batch of S3Ps have had significant battery issues. No problems with the other versions.

One user had it get so hot it almost burned her hand, wouldn't shut down, had to hold power button.

Another user has had to use the power + volume up buttons trick to get it to start several times.

One user has the same "Plugged In, Not Charging" shuts off immediately when unplugged battery problem.

We have followed all the recommended, updates, firmware, Restart now, do they hokey pokey . . . still having problems with batteries.

These should be recalled.

I have the Same Issue... No resolution to-date other than, pay for a refurbished unit with a 60 day warranty....
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