Surface Pro 2017 touchpad mouse freezing

Anonymous
2018-03-21T17:17:58+00:00

I've got a new Surface Pro 2017 and today the mouse pointer being driven by the touchpad has started freezing for 1-2 seconds.

All the latest updates are installed.

I've removed the mouse from device manager and then ran Scan for new Hardware.

I've removed and re-installed the lastest Surface firmware package.

But it still does it, however it only seems to happen when the device is on power. It works fine on battery.

Any ideas?

Regards,

Greg

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-28T22:23:17+00:00

    Roger, 

    Did you see my post? 

    The proximity of my surface pen was interfering with the touch-pad.

    So, when I disabled the pen by taking the battery out, everything worked for me as normal, with no latency problems.

    Maybe give that a try.

    Since I don't use the pen all the time, it seemed like an easy fix for me. 

    Good luck,

    Steve

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  2. Anonymous
    2020-01-28T20:49:01+00:00

    Microsoft don't care.

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  3. Anonymous
    2020-01-28T18:42:21+00:00

    Seems like microsoft are ignoring this problem.

    I posted months ago about this, have seen loads of others complaining of the same thing, but microsoft dont seem to recognise there is a problem.

    Any answers gratefully received!!!!

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  4. Anonymous
    2020-01-28T13:37:31+00:00

    I'm also facing this Issue with my surface pro 2017 however it only seems to occur when the charger is plugged in.

    I'm running Windows build: 19546.rs_prerelease:200110-1443

    I'm struggling to use the machine for work due to this.

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  5. Anonymous
    2020-01-28T07:27:50+00:00

    Everybody: 

    mine doesn't freeze anymore. 

    my PEN was interfering with the touch-pad.

    I took the battery out of my PEN, and everything worked perfectly. 

    I put the battery back in, and all the symptoms re-emerged. 

    So, my Surface PEN is in another bag. 

    When I want to use it (because I don't use it all the time), I put the battery in and use it. 

    No idea if this helps you, but it worked for me. 

    cheers all, 

    Steve

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