Surface Pro 4, Screen Flickering, Shaking

Anonymous

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own.

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

A video being played in browser
If I keep the touch screen busy by either taping it or keeping a finger on it
If I use the touchpad
If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there.

My previous support ticket numbers are:

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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2,779 additional answers

Anonymous

2018-01-10T17:38:14+00:00

I've the same problems many months.

Previous week, I've changed Gaming options OFF and it's OK up to now.
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Anonymous

2018-01-10T14:31:10+00:00

Wow! Good for you.

My SP still flickers but after an hour or 2. So I off my laptop when it starts to flicker
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Anonymous

2018-01-10T14:20:51+00:00

I have started having this problem on my Surface Pro 4 (i7), whenever it's been on for an extended period of time, and all the updates and fixes do nothing.

It's just about 2 years old now, so is not in the 1 year warranty period offered in the UK, but I feel that it is a real problem with these computers and that nothing has been done about it is shocking. I cannot afford to pay for an upgrade, and the problem only seems to get worse.
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Anonymous

2018-01-10T14:09:38+00:00

I have tried all of the recommended fixes. None of which worked. I have done a full system re-set. Up-dated all store up dates. Re-installed graphics driver. Rolled back graphics driver,none of which worked.

Please someone give a definitive fix for this fault as i am in the uk and cannot take to a Microsoft store as they do not exist here.

My flickering is gone, problem solved. On its own after some time. I kept using it
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