Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

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Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

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  1. Anonymous
    2018-01-11T14:54:43+00:00

    Ive turned off gaming options. that has made the problem slightly better.

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  2. Anonymous
    2018-01-11T14:51:40+00:00

    Lol ive had all of the surfaces the only one that still does what its suposed to is the surface 2 rt. I think its a bit ironic that they dont suport it anymore. ????

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  3. Anonymous
    2018-01-11T14:34:50+00:00

    Joined the club. I bought my SP4 by pre-order two years ago and it does not under the warranty. I tried all suggestions but no luck. I do not think that I ever going to buy any MS hardware. (I had a SP3 before and that was faulty, too.)

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  4. Anonymous
    2018-01-11T04:24:54+00:00

    Hi all,

    I also have the same issue. Screen starts flickering after some long use in either playing a full screen game, or coding or watching some videos. Seems to be occurring when the computer gets a bit hotter.

    Adam

    Me too.

    Had the problem for a month but use an external screen most of the time so put up with it. Now think its getting worse and seems to be very hot. I installed software to record CPU temperature and found that the flickering starts when temp reaches about 61 C.

    I have read elsewhere on internet that people have found a small external fan can be a simple fix

    One guy put his in the fridge for 10 mins.

    I will try the fan, but first Microsoft service will have a go at fixing this afternoon.

    Petrus

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