Surface Pro 4, Screen Flickering, Shaking

Anonymous
2017-01-19T07:47:47+00:00

Hi All,

Update: Flickergate is now having a forum to bring all affected users at a single platform to plan for resolvement of issue. Please join at

 https://forum.flickergate.com

UPDATE: Check FlickerGate.com for videos of the problem and to submit your own. 

I purchased SP4 device a few months ago and it was working fine for a month. Then I noticed that when the CPU is at its max, the screen flickers a bit. Investigating further revealed that it flickers even if it is setting idle. It does not flicker if at least one of the following thing is done:

  1. A video being played in browser 
  2. If I keep the touch screen busy by either taping it or keeping a finger on it
  3. If I use the touchpad
  4. If keyboard is used for typing

This resulted in making the device completely unusable while reading articles or ebooks. I am a developer, most of the time I have to read the code and to do that, I have to constantly keep a finger on the touch pad or the screen. I contacted surface support in October and November and was told that the developers are working on the patch. Looking at the updates the developers are pushing since then, I don't think anyone is even aware of the problem there. 

My previous support ticket numbers are:

 ***deleted personally identifiable information***

***deleted personally identifiable information***

Just wondering if anyone else had the same problem (and the fix) and if not, what's the procedure for the refund? I will rather go for a mac then sacrificing $2000+ for a dancing screen.  

Kind Regards,

Abbas

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-05-11T17:59:00+00:00

Hey Everyone,

Creating the best products and experiences for our customers is our top priority.

We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.

To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge. If you believe your device is experiencing this issue, please visit our Surface Pro 4 screen flicker article for more details.

Bryan [MSFT]

Was this answer helpful?

100+ people found this answer helpful.
0 comments

2,779 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-12-07T00:10:59+00:00

    I have the screen flickering issue.  Started after about a year and a half.  Not seen on external monitor or screen share.   Many similar complaints reported in the forum.  All points to a design flaw with the monitor.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-06T15:45:20+00:00

    As far as I can tell, this is still being investigated, since when the investigation started I have no idea.

    Hey, they did track down in 2015 https://www.cnet.com/news/microsoft-fixes-surface-book-surface-pro-4-screen-flicker/  but that's when new product is released and everything was at stake.

    I am guessing it's same now, there are so many people complaining, am hoping problem will be tracked soon.

    I still wish there is official acknowledgment somewhere.... It's been almost an year with this thread.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-12-06T15:39:37+00:00

    Ok - but I guess if they're aware since forever, doesn't that mean they're failing at finding the problem?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-06T15:37:00+00:00

    There isn't "official message", but the fact that I have to say this is my point.

    I have a thread ongoing with them, I can say they are aware of this issue.

    But as you mentioned, and as I mentioned before, this thread has NO official acknowledgement, that is why I had make a comment saying they are looking at it based on the email thread I have with them.

    Was this answer helpful?

    0 comments