Surface Laptop 3 - Event 4101 "Display driver igfxn stopped responding and has successfully recovered."

Anonymous
2020-03-11T18:20:46+00:00

Hi Everyone,

Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3? 

Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy. 

Not had the laptop that long so not sure if updating to the latest surface firmware is the cause. 

Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers. 

Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2021-03-29T15:52:27+00:00

    *** UPDATE ***

    I did not have the issue for several weeks now since I joined the Windows Insider Programme (in Windows Updates menu). I'm so pleased - this issue has been annoying me for months (almost a year now) on my Surface Laptop 3.

    I hope others can benefit from this approach with the same results.

    Good luck!

    What version of Intel Graphics firmware are you running now? Did you get a "package" update?

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  2. Anonymous
    2021-03-29T15:45:35+00:00

    I've still got these issues on the latest Windows Update on my corporate Surface Laptop 3 i5-1035G7 Iris Plus.

    Granted I'm generally running a teams call with video and doing stuff at the same time but just black screening and coming back again is not conducive to a good working experience. Plus, it's not always just this issue. There are times where it just will refuse to pass any input to the monitor, won't reattach after going to sleep.

    Not been a good experience with these devices and it's likely a thermal design problem as the laptop is about 50/60 degrees on the outside and huffing like a jet engine with the most mundane tasks.

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  3. Anonymous
    2021-03-18T11:44:11+00:00

    That's unfortunate, but good to know as it saves others doing the same.

    I think the issues we all have relates to Intel drivers and the maturation of the Iris GPU, or lack of.

    If you look at the release notes there are just as many known issues (game specific crashes and such) as their are fixed, and those are just the "known" issues... I'd hazard a guess that this represents 20% of the overall issues end users will be finding, at best.

    My 11th gen laptop was released in Jan 2021 so I hope in time they will fix the issues, until then I will have to use my old one for Zwift... 1st world problems.

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  4. Anonymous
    2021-03-18T10:08:35+00:00

    Unfortunately this didn't work.I also tried to completely recycle the system through a window image mounted on a USB stick. Didn't work. At this point this must be an hardware issue for me.

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