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Hi Everyone,
Has anyone been seeing intermittent Event 4101 "Display driver igfxn stopped responding and has successfully recovered" on surface laptop 3?
Tried all the surface diagnostics tools - all clean. Uninstalled device, reinstalled. - no joy.
Not had the laptop that long so not sure if updating to the latest surface firmware is the cause.
Not sure where to go from here. It happen maybe once every few days of constant use - very brief display blanking then recovers.
Is this a driver issue with the latest intel build? Or hardware issue? Nothing else wrong with the laptop.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
No, it's not related to Zwift. In my cases it crashes with specific application, mostly games (but not all of them), and surely related to the GPU - however, I can run some program with high GPU usage without problem.
I have a way to replicate it everytime (a game in particular crashes at startup) so I test on that.
I don't think there is a post. If you contact the Intel support they'll tell you more about ETA etc.
I have the same issue with my Dell 5320 (11th gen Intel i5, Iris Xe, 16GB RAM). I only use the laptop for work where on Teams/Zoom etc it is all OK, even in video meetings.
Where the machine consistently crashes is when it is under significant load by Zwift (a cycling app). It may happen 5 mins in to a ride, or it may be 45 mins / 1hr, but it will crash with the same message in event viewer as others have stated.
I haven't done too much yet in terms of trying to resolve it, but my steps so far:
- I updated all OEM offers drivers and UEFI BIOS.No change, still crashes.
- Removed all display drivers using DDU (display driver uninstaller) and installed the drivers via Intel's updater. No change, still crashes.
- Removed any Intel 'game' specific settings, optimisation it claims to do. Still crashes.
- Tested on/off mains power. Still crashes.
- Tested with external display (1080p/60). Still crashes.
- Removed and reinstalled Zwift. Still crashes.
On the other hand, my old Surface Pro 6 (i5, Intel 620, 8GB) runs it just fine with no stability issues.
I want to let you know that I had been talking with Intel Customer Support and apparently they are working on a fix for this problem for the Xe generation.
Hi @Vaaal88,
Is this specifically with Zwift in mind, or more generally? Is there a post or something I can view?
In terms of the Insider line of enquiry, what makes you think that's resolved it @Pieter? Are you now running 21H1? My worry with just blindly going down that route is introducing other issues as a result of being a guinea pig for Microsoft... I already feel like that to some degree!
I have the same issue with my Dell 5320 (11th gen Intel i5, Iris Xe, 16GB RAM). I only use the laptop for work where on Teams/Zoom etc it is all OK, even in video meetings.
Where the machine consistently crashes is when it is under significant load by Zwift (a cycling app). It may happen 5 mins in to a ride, or it may be 45 mins / 1hr, but it will crash with the same message in event viewer as others have stated.
I haven't done too much yet in terms of trying to resolve it, but my steps so far:
- Removed any Intel 'game' specific settings, optimisation it claims to do. Still crashes.
- Tested on/off mains power. Still crashes.
- Tested with external display (1080p/60). Still crashes.
- Removed and reinstalled Zwift. Still crashes.
On the other hand, my old Surface Pro 6 (i5, Intel 620, 8GB) runs it just fine with no stability issues.
Having the same error as every body else Event 4101 "Display driver igfxn stopped responding and has successfully recovered."
In may case it happens when I try to run games. Not intense games at all, one of them is from 2004 and I was smoothly playing it on my Surface Pro 7 i5.
On my current Pro 7 i7 it crashes. I have tried several Intel drivers but no luck..
Hey Infomod,
I haven't noticed any power supply related issues. However, I had this machine replaced with another surface. Will be using it for the next couple days. Let's see how it goes.. Having seen all the posts in this thread, I have lost my hope!!
