Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-02-04T17:02:28+00:00

    I AM A TEACHER USING ZOOM AND BOUGHT A BRAND NEW SURFACE PRO IN 2020, BECAUSE MY PREVIOUS SURFACE PRO WAS FREEZING ON ZOOM, SUDDENLY IN MARCH 2020.   WHEN I SHOWED MP4 CLIPS UP TO THAT ON MY SURFACE PRO THAT I BOUGHT IN 2017, EVERYTHING WAS JUST FINE.  I TAUGHT A WHOLE CLASS WITH NO FREEZING.  THEN THE FREEZING STARTED.  I DID EVERYTHING ANYONE SUGGESTED ON THAT COMPUTER WITH NO RESULTS.  SO I WENT OUT AND BOUGHT THE NEWEST VERSION IN MARCH 2020.

    I HAVE TO WRITE ON A SCREEN AND SHOW FILM CLIPS, SO I NEED THE SPLIT SCREEN FUNCTION AND I NEED FILM CLIPS TO WORK NEXT TO A WRITING APPLICATION AT THE SAME TIME  EVERYTHING WORKED AND THEN IT DIDN'T, AS I SAID, ABOUT MARCH 0F 2020. 

    I HEARD ZOOM DID SOME UPDATES, BUG FIXES AND AFTER THAT, AT ABOUT THE SAME TIME, MY SURFACE WOULDN'T USE ZOOM PROPERLY ON A SPLIT SCREEN.  RIGHT IN THE MIDDLE OF A HUGE WORKSHOP.  SO I HAD TO GO ENTIRELY MAC AND IPAD AND IT WAS COMPLETELY DIFFICULT.  MAC PRODUCTS ALWAYS WORK WITH MP4, SPLIT SCREENS, AND ZOOM.  THERE IS NO FREEZING.  BUT FOR MY TEACHING SITUATION, THE SURFACE PRO WAS GREAT.  

    I WONDER WHAT HAPPENED?

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  2. Anonymous
    2020-12-15T16:02:19+00:00

    When I connect an ethernet dongle to my box it starts missing key presses on the keyboard and the mouse freezes occasionally. Zoom problem happen either way.

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  3. Anonymous
    2020-12-15T15:46:22+00:00

    I haven't tried an ethernet cable, only wifi. Hopefully Microsoft puts out an update to fix the bug

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  4. Anonymous
    2020-12-15T15:26:56+00:00

    It seems to be the network adapter for me.  Works fine when on WiFi, but fails if I use an ethernet cable.

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  5. Anonymous
    2020-12-15T14:24:52+00:00

    I have had the same issue with my Pro 7. It doesn't seem to matter where I download zoom from, or if I update zoom. 

    I believe the issue is with Microsoft. If you're married to the Surface (or like me and in a financial situation where you can't afford to get a better device) do what I do and pull up zoom from your phone. If you're able to get something else, that may be a better route.

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