Surface Pro 7 randomly freezes while using the Zoom app

Anonymous
2020-03-27T22:55:07+00:00

Brand new surface pro for about 2 weeks and I've experienced some random freezes while using the Zoom teaching app. For some reason, each time this happens the audio continues to work but nothing on the surface screen or keyboard is responsive and I'm forced to shutdown and restart each time. Support recommended that I run a recovery tool but that didn't do anything to fix my problem. Does this sound like more of a Zoom problem or a surface problem?

Anyone else have a similar issue and fixed it?

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

141 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-09-15T21:14:11+00:00

    I have had some success making these changes within Zoom on Surface Pro 7 tablets:

    If experiencing high CPU usage or overall computer slowness when in Zoom Meetings, it could be due to the amount of hardware resources (such as CPU, GPU, and RAM) being used by the Zoom app to transmit high quality video to and from the computer.  Making the following recommendations should help eliminate some of the load on the hardware:

    In the Zoom Desktop app, click on Home > Settings (the gear icon in the top right corner) > Video > Advanced.

    Start by unchecking the box next to “Optimize video quality with de-noise” setting. 

    Next, change the Video Rendering Method from Auto to Enable.

    Exit Zoom from the system tray area or by right clicking the taskbar shortcut and select Quit ZOOM.

    Ask the end user to confirm whether this improves their next Zoom meeting. 

    If those changes don't improve it enough, you can disable Virtual Background hardware acceleration and/or Receiving video as well. 

    I hope that helps!

    Was this answer helpful?

    0 comments