Surface Pro 7 display brightness does not chage

Anonymous
2019-11-21T22:50:00+00:00

Hi,

Anyone has the same issue as me?

When I change brightness with keyboard it does change to 30-50% only (no visible change).

When changing in side swipe, with touch it allows me to change 0%-100% (no visible change)

I tried with nigh mode off... no change

Tried windows setting ... no change

Ambient light On/Off... no change

Can anyone help?

Marek

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-01-26T18:55:50+00:00

    For those wondering how to do this.

    1. press "windowskey + r" 
    2. type "devmgmt.msc" hit enter

    3)Click the arrow next to "Display Adapters" to see the drop down of drivers

    1. Right click the driver and click uninstall, then uninstall again on the popup . The only one I had was "Intel(R) Irish(R) Plus Graphics", but yours may be different I think depending on what you're using.

    This made my screen get really small but when I restarted everything was all gravy and I can finally see again.

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  2. Anonymous
    2019-11-22T03:04:30+00:00

    Go into the device manager and uninstall the display driver.

    Then reboot and wait for them to reinstall.

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  3. Anonymous
    2020-03-01T04:26:45+00:00

    UPDATE!... I looked up how to restart if Surface Pro wont come on... hold power button and volume control button simultaneously for at least 15 seconds. The screen went dark (i.e. the windows symbol disappeared. And then when I hit the power button, it reloaded and brightness issue was resolved! So the above protocol does appear to have resolved the issue... also now communicating wirelessly with printer again. Thanks!!

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  4. Anonymous
    2019-12-20T17:03:58+00:00

    I found this Microsoft Surface Diagnostic Toolkit (https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit) and it fixed the problem for me!

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  5. Anonymous
    2020-02-25T18:01:17+00:00

    This doesn't work for Surface Pros.

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