Surface Pro 7 Front Camera Not Working

Anonymous
2019-10-29T19:25:09+00:00

I'm not sure when it started, since I hadn't used the front camera on the device at all, but today I noticed in the Device manager that the "Surface Camera Front" has an error:

This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE.

Sure enough, upon opening the camera app, it acts as though I only have the back camera installed.  I am predictably unable to bring up the front camera.

Is there possibly a driver issue, or is this a hardware flaw?

Thanks!

**Edit**: Problem persists through reboots, disable/reenable, troubleshooter, etc.  Notably, I realized the front camera worked for at least the first hour that I had the device, since it shows you the camera feed when setting up Windows Hello.

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2019-11-30T05:25:07+00:00

    same here, done all this twice already and still the camera won't work, very disappointing.

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  2. Anonymous
    2021-01-21T16:30:55+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    This worked for me. Well, at least for now. I didn't have a 2019 version but I did have a 2018 version and that seemed to do the trick. Thanks for the fix IT Troy.

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  3. Anonymous
    2020-11-22T16:26:45+00:00

    The same thing happened to me after a recent Windows update.  Here is the solution that finally fixed it for me:

    • Open "Device Manager"
    • Under “System devices”, there are 3 entries for “Intel Control Logic”.  Right-click the first (topmost) “Intel Control Logic” in the list, then select “Update driver”
    • Click “Browse my computer for driver software”
    • Click “Let me pick from a list of available drivers on my computer”
    • Select the 12/16/2019 version of the driver (42.18362.3.196)
    • Click “Next”
    • Click “Close”
    • Click “Yes” to restart the computer

    Thank you for your information and support. I have returned the machine to the factory for overhaul, and the problem has been resolved.

    I am greatly excited and most appreciative - this worked for me!

    In actual fact, this is the only one of the scores of suggestions I got which worked for me.

    In my case though, I did not have the "12/16/2019 version of the driver (42.18362.3.196)".

    My Surface Pro 7 had two more recent versions (2020) of the driver; I selected the older one.

    It worked like magic and in seconds!

    I had spent hours troubleshooting from the previous night and was almost giving up. I'm grateful that I did not. Thanks so much.

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  4. Anonymous
    2020-04-03T15:50:03+00:00

    No, I spent HOURS on the phone with customer support trying to fix and no solution.  They FINALLY sent me a replacement device and it happened again.  

    I found that when the device was trying to sign me in using facial recognition (which it failed repeatedly), it was screwing up the camera once I got logged in.  I turned the facial recognition log-in option off and that seems to have fixed the problem.

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  5. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-11-30T10:20:15+00:00

    Can you go into the UEFI and toggle the cameras off and then on and see if

    anything changes?

    1. Shut down your Surface and wait 10 seconds.
    2. Press and hold the volume-up button on your Surface and at the same

    time, press and release the power button.

    1. The Microsoft or Surface logo appears on your screen. Continue to

    hold the volume-up button. Release the button once the UEFI screen appears.

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