Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-07-21T11:17:40+00:00

    My laptop managed to stay 14 hours at 400 MHz, not cooling down in the least...

    Fascinating (in a bad way).

    Nothing seems to solve this so I'll go for a refund and buy a Dell XPS 2-in-1 instead. Pity.

    I am looking at the XPS 2-in-1 too. Any known issues that you have read about? How is battery life? Is there a real docking solution?

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  2. Anonymous
    2020-07-21T08:20:13+00:00

    I'd also be curious to know what experiences you've had with the battery life...

    Yesterday, I was doing a presentation for 3 hours (5 slides!) and my battery plummeted down to 23%... 

    This must be related but it's another nail in the coffin of the Surface Book 3...

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  3. Anonymous
    2020-07-21T07:59:40+00:00

    My laptop managed to stay 14 hours at 400 MHz, not cooling down in the least...

    Fascinating (in a bad way).

    Nothing seems to solve this so I'll go for a refund and buy a Dell XPS 2-in-1 instead. Pity.

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  4. Anonymous
    2020-07-20T14:14:09+00:00

    Yes ! That's it

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  5. Anonymous
    2020-07-20T09:08:59+00:00

    Hi Hehohein,

    Just to be clear on the 'select all the processors' part (for a layman);

    You started with this?

    and then you changed it to this and hit OK?

    Many thanks,

    Dan

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