Surface Book 3 Throttling at 0.19 GHz

Anonymous
2020-06-08T03:02:54+00:00

Hello,

My 2 week old surface book 3 ( i7-1065G7) is now throttling at a very low speed of .19GHz.  

I have a standard mouse plugged in, and a Microsoft USB-C Travel hub connected.  To the travel hub, i have a 2nd monitor connected via VGA cable.  This system worked well until i plugged in an Ethernet cable to the hub from my router.

I have unplugged the travel hub, and have restarted the computer 2 times now with no luck.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2020-11-27T21:06:27+00:00

    Unfortunately I have been running the SB3 firmware update and the issue has not gone away. 

    Someone else mentioned it to be related to the surface dock 2 and 4k displays, which fits my scenario. I did find a firmware update for the surface dock 2 here: Download Surface Dock 2 Drivers and Firmware from Official Microsoft Download Center. Crossing my fingers that this improves things...

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  2. Anonymous
    2020-10-02T16:59:03+00:00

    I'd like to try this out but Microsoft has my laptop for 2 weeks now and hasn't sent the replacement yet - even though they said the replacement is approved. I complained about the fact the battery wouldn't last more than 4 hours while doing absolutely nothing but having a browser open and they acknowledged it was an issue.

    But no replacement sent yet, terrible customer support (though friendly), I'm left in the dark.

    On the plus side, I'm using now a Lenovo X1 Yoga G4 from a colleague and so far zero problems, no throttling, no blue screens. It's not as fancy but I just wanted a machine that worked.

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  3. Anonymous
    2020-10-01T18:26:58+00:00

    It appears Microsoft may have just addressed this issue in a firmware update:

    https://support.microsoft.com/en-my/help/4560838/surface-book-3-update-history

    Surface - Firmware - 10.102.139.0 Surface System Aggregator - Firmware 10.102.139.0<br><br><ul><br><li><span>Resolves an issue where the CPU didn't resume after it had throttled down.</span></li></ul>

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  4. Anonymous
    2020-09-16T16:08:12+00:00

    Man, this sounded like a cool idea but this option is greyed out, meaning I cannot untick it. :(

    Only hibernate is not ticked it but all the four are actually unavailable to change.

    EDIT -> there's an option at the top of the screen to change this (duh)! I'll report tomorrow!

    (in the meanwhile, the laptop is burning hot after a day of Chrome usage, I'm always expecting it to crash or slow down)

    I had the same problem, this can help any laptop with similar problems.

    1- Go to Control Panel / Power Options 

    2- System settings or Choose what the power buttons does

    3- Change settings 

    4- Uncheck the box "Turn on fast start-up" 

    5- Save Changes

    6- Now you only need to Shut Down and Turn on and it should work. 

    Why does it happens?

    I think it can be overheating, and it locks the processor to that frequency, even if you restart the last information about this issue is not updated, so it stays in safety mode forever. After this change it forces to check some parameters and change again.

    thx Guys.

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