Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

519 answers

Sort by: Most helpful
  1. Anonymous
    2014-10-30T22:51:42+00:00

    I was getting the expected 300mbs. After the update things went sour and I am back to link speeds somewhere between 100-144mbs. Pretty lame...

    That is still pretty amazing, the SP3's I tested before giving to employee's seemed to be hard limited at 72megabit no matter what the wireless card synced up at.

    ThomasBezak, EddieN77 and anyone else that seems to be deploying SP3s to employees:

    Are you able to comment on how widespread the low throughput issue on 2.4ghz networks (e.g. 72mbps and below) is on the machines you're procuring?

    Is it all machines or only limited to certain units/firmware versions?

    Thanks!

    I work for a large corporate bank in NYC and we've been piloting the SP3. We've deployed about 20 so far and every single one has the limited 2.4Ghz wireless speed issue. The biggest complaints are all based around the wireless speeds when pulling down large files off sharepoints on our intranet. This problem is literally the only thing stopping the head of IT from adopting the Surface Pro 3 as the go to for our front office users.

    Was this answer helpful?

    0 comments No comments
  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-10-30T22:38:51+00:00

    Justin,

    Zack and others are not part of Surface Engineering.

    Did you see Susan Bradley's reply here today?  http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfnetwork/surface-pro-3-slow-wifi-72mbps-max-driver/32c46286-0eba-460d-a035-b39364adc1b3?page=42&msgId=41c1c38d-0487-4116-b880-8fa9042a4984  We are trying (MVP's) to find a way to get info to the real engineers. And to get real help.

    Contact her. She will be in Redmond next week and will try to hunt some help down. She will keep me in the loop as well.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-10-30T22:04:23+00:00

    I was getting the expected 300mbs. After the update things went sour and I am back to link speeds somewhere between 100-144mbs. Pretty lame...

    That is still pretty amazing, the SP3's I tested before giving to employee's seemed to be hard limited at 72megabit no matter what the wireless card synced up at.

    ThomasBezak, EddieN77 and anyone else that seems to be deploying SP3s to employees:

    Are you able to comment on how widespread the low throughput issue on 2.4ghz networks (e.g. 72mbps and below) is on the machines you're procuring?

    Is it all machines or only limited to certain units/firmware versions?

    Thanks!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-10-30T22:04:13+00:00

    The thing that **** me off is the lack of open communication from Microsoft about this. There is almost NO information coming directly from Microsoft acknowledging the problem, detailing the problem, what is being done, and possible workarounds. Mostly we see comments here from Microsoft MVP (not employees) and a very occasional note from someone directly working on the Surface team at Microsoft. We are providing tons of very specific information about multiple bands issues, Hyper-V impact on wifi, etc. and all we get back from Microsoft is "we're just trying to work on improvements," which is what you do all the time for every product. No one at Microsoft is truly owning this. How widespread is it? What does your testing show?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-10-30T22:00:05+00:00

    @newpop1 If Microsoft engineers just wanted to increase the performance to the Surface Pro 3's wireless solution I'm 100% certain that they could. The issue here is that they are trying to increase performance while at the same time deal with bluetooth interference on the 2.4Ghz spectrum and maximize battery life. I'm guessing here but I believe that the compact and thin design of the Surface Pro 3 is causing issues that a simple device driver can't resolve. The main problem I have with all this is that Microsoft refuses to give it's customers manual options when it comes to wireless performance. They should provide a toggle that lets the end user select whether they want increased wireless performance at the expensive of battery life or vice versa. 

    Agree - at least let us give us some degree of control or visibility! I'd personally prefer an increase in power consumption as a tradeoff for usable 2.4ghz wifi speeds...

    Was this answer helpful?

    0 comments No comments