Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Anonymous
2014-06-21T05:48:07+00:00

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

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  1. Anonymous
    2014-09-15T03:44:32+00:00

    Just wanted to say I was stuck at 72 mbps.  After I found this thread I split 2.4 and 5 Ghz networks into 2 SSIDs and made my Surface 3 connect to the 5 Ghz..  I am now running between 585 and 702 mbps (only one wall between me and router).  All updates installed.  Router is Asus AC68U. Great tip, thanks.

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  2. Anonymous
    2014-09-13T15:38:25+00:00

    another thing I forgot to test is that I'm using a Bluetooth mouse while on my dlink dir655.  I left it at my apt and using the ac1750 at home.  So maybe the speed boost is due to not using the Bluetooth mouse at home.  i'll have to test that next week.

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  3. Anonymous
    2014-09-13T15:36:35+00:00

    On Fri, 12 Sep 2014 21:21:42 +0000, Anonymously Me wrote:

    >>I have the i7 with dlink AC1750 DIR868L

    1. do you have different names for the 2.4 and 5 GHz SSIDs?
    2. what is your speed when connecting to the 5 GHz SSID testing with

    speedtest.net

    Sorry, I was actually using the dlink dir655+, which only has 2.4.  For that router my speed dropped from 72 to less than half the speed after I did the sept update.

    Now I'm testing on my AC1750 and noticed the speed has gone from 72 to 144, so the sept update did help in this case.  I'm ok with that speed and rather keep a single SSID than to split it up.  I'm sure I'll get faster speeds by splitting it but 144 is ok for me on my AC1750.  Hopefully another update next month can fix the speed on my DLink dir655.

    Thanks!

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2014-09-13T13:47:18+00:00

    On Fri, 12 Sep 2014 21:21:42 +0000, Anonymously Me wrote:

    >>I have the i7 with dlink AC1750 DIR868L

    1. do you have different names for the 2.4 and 5 GHz SSIDs?
    2. what is your speed when connecting to the 5 GHz SSID testing with

    speedtest.net

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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  5. Anonymous
    2014-09-12T21:34:35+00:00

    On Fri, 12 Sep 2014 13:49:06 +0000, SurfacePro3User wrote:

    >>As I wrote above, we purchased a Surface Pro 3 (i7-256GB) in the first couple of days of August, but unfortunately the Wifi device inside the tablet seems to be seriously malfunctioning to this day and after this week's firmware update.

    >>

    >>While the hourly resets have stopped, the connection is running at extremely slow transfer rates -- sometimes much slower even than the slow "speed" described in the "Wi-Fi Status" window.

    >>

    >>Compared to other laptops and devices in the same location the Surface Pro 3 is very slow. For example, the Surface Pro 3 shows 24.0Mbps, but the laptop (a 2005 Dell Vostro) was experiencing no issues and was running at 130 Mbps.

    >>

    >>Our test network was a Verizon FiOS setup using the Actiontec MI424WR-GEN3I router in 802.11n only mode.

    You've probably read all the complaints about slow speeds with the 2.4GHz band

    in this thread.

    There's really been no definitive comment from Microsoft on this issue, only

    references to a better user experience with the latest September updates.

    If it were me, I'd be livid, but I'd bite the bullet and get a really good ASUS

    or Netgear 802.11ac router and run it in Access Point mode and attach it to a

    port on the Verizon router. I'd specify separate SSIDs for 5 and 2.4GHz and

    connect my SP3 to the new 5 GHz SSID.

    the MI424WR-GEN3I is ancient in router years. Verizon will sell you a better

    FIOS router for $75-$100 but you are better off with your own device.

    I DO realize that the issue is with the SP3. But absent a fix from Microsoft and

    the lack of specific comments on this specific issue from Microsoft, I'd

    probably spend the money. This isn't a real answer to the lack of

    attention/fixes, but it is the only thing I can suggest.

    I can personally vouch for the Netgear R7000 and the ASUS RT-AC68U. There are

    some cheaper routers that can be run in AP mode that may work ok, but I don't

    have personal experience with them.

    __________________________________________________________________________________________________

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

    Agree!

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