Surface Book 2 audio - Crackling sound in Zoom meetings

Anonymous
2020-04-15T05:20:04+00:00

Hello Microsoft Community, 

I am experiencing exactly same issue as highlighted in this post;

https://answers.microsoft.com/en-us/surface/forum/all/surface-book-2-microphone-starts-crackling-after/0f27fa1b-3bec-4927-8c5b-303522bad118

When I am in a Zoom meeting with 1 person it appears ok - but when a meeting with multiple attendees (hence higher CPU load) are in progress all of sudden other participants get loud crackling noise when I speak, and it has happened on a regular basis.

I have used both

  • the built in mic array, as well as
  • a separate Logitech USB headset & a Plantronics USB headset

but when the crackling jumbled sound starts to occur, it doesn't matter which mic I am using - and it continues on and off.

I have updated the drivers to the latest packages available, but the issue persists.

I have seen a post talking about unchecking "Enable audio enhancements - Signal enhancements" on Reddit 

https://www.reddit.com/r/Surface/comments/3dgdkw/how_to_fix_audio_cracklingdistortion_on_surface/

but I don't see that option in my Surface Book 2 13" i5 model (with the latest Windows 10 patches)

However I do notice a checkbox with "Enable Hardware Acceleration". If I uncheck the box what would it do?

Regards,

Jihong

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2020-07-17T06:05:22+00:00

    Thank you for your reply. I may have tried that and I think it may have worked. I have had more zoom consultations and no one complaining. However i have not yet done a zoom class as i was doing before. So i’m not 100% confident.

    thank you

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  2. Anonymous
    2020-06-22T15:27:49+00:00
    1. Searched for Surface Book 2 Drivers
    2. Went to the OFFICIAL MS website to get them --> https://www.microsoft.com/en-us/download/details.aspx?id=56261
    3. Downloaded and installed the latest .msi driver pack (They are date and version labeled)

    I could not find a suitable driver pack as I am running Windows Insider version 19041.329.

    However, I did download the surface dock firmware upgrade "Surface_Dock_FwUpdate_1.42.139_Win10_17134_19.084.31680_0.msi" from https://www.microsoft.com/en-us/download/details.aspx?id=46703 which appears to have solved the problem.

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  3. Anonymous
    2020-06-22T12:43:25+00:00

    Thanks @asteng88 I'll give it a try

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  4. Anonymous
    2020-06-22T12:08:11+00:00

    I had the very same issue and it looks like I have fixed it.

    I remember experiencing something similar when I did a refresh of the OS a couple of years ago. I repeated the steps and it has disappeared.

    Here is what I did:

    1. Searched for Surface Book 2 Drivers
    2. Went to the OFFICIAL MS website to get them --> https://www.microsoft.com/en-us/download/details.aspx?id=56261
    3. Downloaded and installed the latest .msi driver pack (They are date and version labeled)
    4. Restarted the SB2
    5. Created a zoom meeting and verified that the sound issue had gone...voila!

    Hope this helps

    Best

    Andrew (asteng88)

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  5. Anonymous
    2020-06-07T23:17:43+00:00

    interesting. I think I heard once of a dell having the problem but never a Mac. My wife owns a mac and we do all of our meetings from our home. she has never had a problem (it is a few years older MacBook Pro) and I've never had a problem with my ipad. so now I'm even more confused.

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