Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

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Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

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  1. Anonymous
    2024-06-17T17:46:27+00:00

    As with the others in this thread - please show me where I can turn off Smart Charging? I have tried everything suggeted in this thread and the option to turn it off has disappeared.

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  2. Anonymous
    2024-06-02T18:39:17+00:00

    I really want to ask all of you Microsoft Agents: Do you even read what we are posting?

    To me it doesn't seem like it, more like the standard answer of a bad AI.

    I have the same problem as everyone else: Suddenly, the option "Battery & Charging" and the smart charging is missing from the surface app. 2 days ago it was still there and usable. It's 2nd of June now, but people have been reporting this problem for at least 2 years.

    Why hasn't it been fixed? Why does it occur randomly (again)? and the most important question of all: Why is microsoft so damn bad at developing overpriced, faulty and buggy software for decades? (started using windows back in 1990 and apart from nice graphix and more functions, I can't say that any software has gotten better except for stability - it doesn't crash as often as it used to, but still crashes very often in comparison with other software. Where does all our money go?)

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  3. Anonymous
    2024-04-18T09:31:33+00:00

    No idea if the repair and reset described above helped or not. I tried that and it seemed to have no effect. Then I clicked the feedback button and sent a report that way. Immediately after that, the missing section started appearing and disappearing seemingly at random. Weird, but I was able to click on it and turn off smart charging. Microsoft, you are doing me a confuse.

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  4. Anonymous
    2024-04-15T03:29:45+00:00

    YES, Same issue here, you used to be able to go into the App and turn it off - that option has disappeared from the list altogether. How do we turn OFF Smart Charging now??

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