Smart Charging option disappeared from Surface app

Anonymous
2024-03-25T06:07:47+00:00

I am using a Surface Laptop Studio (model 12964 i7). My smart charging is working and the battery is recharging to 80% - icon over the battery is there. When I travel I have been going into the Surface app and changing the charge to 100% option that always used to pop up once I went in the app. Recently when going into the app there is no longer the 'smart charging' option so I am unable to change the setting and charge to full. the surface app version is 61.24020.115.0. I have tried reinstalling the surface app but its still not showing up.

Surface | Surface Laptop | Power and battery

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Anonymous
2024-08-13T16:34:08+00:00

Updated 9/9/2024

Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

Marking as "Answered" to raise visibility while we are investigating.

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  1. Anonymous
    2024-09-18T20:02:49+00:00

    Updated 9/9/2024

    Thank you for reporting this issue. We are actively investigating. While we are investigating and if the "Battery & charging" option is missing in the Surface app, please update the Surface app to newest version 74.8150.129.0 or later which is available in the Microsoft Store app. To update the Surface app, open the Microsoft Store app, select Downloads, select Get Updates.

    If you still are not able to see the "Battery & charging" option and you are running version 74.8150.129.0 or later, try to reset the Surface app by clicking the Windows Start menu, click Settings. Within Windows Settings, click Apps, click Installed apps and then for the Surface app click "...", select Advanced options, click the Reset button in the Reset section.

    Marking as "Answered" to raise visibility while we are investigating.

    Although that helped, I am certain it does not resolve the issue. Rather it's just activating a time bomb until the app goes haywire again and we have to reset it again in the hope that the "answer" is still working. (On an unrelated, but similar issue: In the recent months I have seen changes made almost daily where certain functions stop working or have been replaced by entirely new functions, shortcuts, etc. STOP THAT, MICROSOFT! And stop reverting random changes for the same apparont reasonless bs you've changed it before.)

    Since my last post on 2nd of June, this issue resolved itself mysteriously and reappeared mysteriously again. First time it resolved itself without my doing, now the "reset" worked, but still, I would like to quote Euphorbia Monstrose:

    "Marking the question as 'Answered to raise visibility' is not appropriate.

    That is not what Answered means.

    We will be notified if there are replies anyway. Marking this as the answer does nothing but make your numbers look better when you have not resolved the issue.

    We are all seeing this problem with various versions, various surfaces.

    Please fix the issue or at the very least acknowledge that it is a known issue and Microsoft is working on it. A link to a Github issue would be appreciated."

    This. Exactly this.

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  2. Anonymous
    2024-08-12T17:48:16+00:00

    Reset did the trick for me...

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  3. Anonymous
    2024-04-27T18:34:20+00:00

    Same issue here: Smart charging disable is no longer showing up in the MS Surface application.

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  4. Anonymous
    2024-04-24T12:46:39+00:00

    no option for smart charging even after a reset
    app version 61.24030.206.0

    any help would be appreciated, thanks!

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