cameras are not working on my Surface PRO X device. [Answered]

Anonymous

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

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Answer accepted by question author

Anonymous

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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145 additional answers

Anonymous

2023-05-25T06:31:20+00:00

Hi Shana,

I did it this way.....follow this

settings > Time & Language > Date & Time > Disable automatic time setting >
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Anonymous

2023-05-25T05:23:28+00:00

Same things happen for my Samsung Galaxy Book S noticing that my camera stop working yesterday. I had to do reformat or reset just to make sure if the camera is still working.

Glad to know that this is a global issue though.
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Anonymous

2023-05-25T03:08:00+00:00

If the courier calls just say that you are postponing the delivery and then contact Microsoft to cancel to the request.
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Anonymous

2023-05-25T02:59:43+00:00

i scheduled a service since there is warranty. do i need to cancel the courier and service?
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