cameras are not working on my Surface PRO X device. [Answered]

Anonymous

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

0 comments

145 additional answers

Anonymous

2023-05-25T00:54:36+00:00

I tried to investigate the issue and I thought that it was an electrical fault with the camera assembly so I ordered a repair, so can I get refund on the repair charge?
Was this answer helpful?

0 comments No comments
Anonymous

2023-05-24T22:00:53+00:00

OMG THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am a trauma therapist and you just got me back online

you don't know how many people, including me you have helped!!!!

THANK YOU THANK YOU!!!

:)
Was this answer helpful?

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more