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Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).
I've run trough the Get Help App on my device but after following all the steps camera is still not running.
Any help?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated 5/26/2023 - 10:45PM EDT
We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update. Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.
For more information, visit Windows release health.
Hopefully by the end of this weekend, or Monday, 5/29, you can push an update to us. Then, all the business users that utilize the camera for their livelihood won't have to go another work week with a nonfunctional tool that is essential to their jobs.
At the least, if they had to buy an external camera, you should reimburse them for the cost by providing a claim process for cameras purchased between 5/22/23 through the date of your update.
Hello? Any updates? Silence from Microsoft other than yesterday's unhelpful Microsoft employee post, no matter how well intentioned, isn't particularly helpful for an issue of this size and scale.
No they know it’s a security certificate. Hope they are working on it. Been down for a bit. Work around is to daye calander to may22 won’t recommend that will cause issues in other areas.
It is good that it is not hardware issue on my Surface Pro X. I have even done a factory reset. I am waiting for fix. I hope that will be release very soon.
