cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-26T12:58:43+00:00

    It is also a good time to release new firmware update for other components. Last firmware update for SQ1 and SQ2 processors was in October 2022.

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  2. Anonymous
    2023-05-26T11:21:31+00:00

    I'm afraid it's qualcom driver certificate. Microsoft probably does not have code to compile and sign. Now it's about Microsoft hunting Qualcom .... Than sanity and quality check .... Well few weeks could be a good time. We are doomed.
    :vomit:

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  3. Anonymous
    2023-05-26T11:00:07+00:00

    It would seem as though it's an expired windows certificate. You could fix this quickly. We are still waiting. Please hurry, date change it not the fix.

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  4. Anonymous
    2023-05-26T08:21:18+00:00

    ... 3 days now without cameras on laptops designed for office work ... not a good thing, might as well get another brand that works.
    very pissed off about absolutely 0 information about the issue and the work being done behind the scenes to renew the certificate for hardware that has expired, (the same issue that was with Viptela SD Wan routers a few weeks ago, they solved it in about 24 hours, ask them for help if you can't solve it in less time than that.)

    Where do we send our claims for lost revenues and work due to not being able to join meetings via cam during this time ?!

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