cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-25T09:06:17+00:00

    Same here. I have now spent hours trying to fix it and re-installed software all over again. THX MS

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  2. Anonymous
    2023-05-24T21:13:56+00:00

    absolutely unacceptable, in a business meeting, cameras are not working

    tried everything, lost a lot of files.

    a brand new, top table so poor design

    Microsoft should have jumped on this on instant

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  3. Anonymous
    2023-05-24T19:47:13+00:00

    I already paid for the replacement device, after a support rep was on the phone with me and she was not able to help me with anything.

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  4. Anonymous
    2023-05-24T17:58:22+00:00

    Well, setting the date manually back to April, but as stated before, the incorrect date interferes with date/time sensitive web sites or apps. Chrome immediately started blockin my email web site, and I was unable to access a travel message board. Any software/web site that tracks the date.

    So, when I want to use the camera, I have to manually adjust the date back, use Zoom, and then correct the date to auomatic to use other apps or web sites.

    Annoying, but doable in the short term. Of course not too doable for people that are in and out of video conferencing all day.

    By the way, I was on another message board, and this problem is also affecting other (if not all) Surface models, not just the X.

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