cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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Anonymous
2023-05-25T00:42:32+00:00

Updated 5/26/2023 - 10:45PM EDT

We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

For more information, visit Windows release health.

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  1. Anonymous
    2023-05-24T16:53:17+00:00

    -Right click the clock in the bottom right corner and select "Adjust Date & Time."

    -Toggle "Set time automatically" to off. This should be at the top.

    -"Set the date and time manually" a few lines down should become ungreyed. Click on "Change."
    -From there, you can roll it back to whichever date you wish.

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  2. Anonymous
    2023-05-24T16:13:02+00:00

    A temporary fix for this is to manually change the date back to the 22. May, this will make the webcams and IR work again.

    This will work untill Microsoft fixes the issue!

    It seems to be a problem with an expired certificate.

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  3. Anonymous
    2023-05-24T12:42:43+00:00

    OH MY GOODNESS! The issue 'solved' by rolling the time and date back 1 month. This in not a suitable patch, but clearly shows it is a Microsoft issue.

    I can confirm rolling back the date as I have seen in this thread switches the camera back on.

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  4. Anonymous
    2023-05-24T12:32:00+00:00

    Manually setting the clock to an inaccurate date is unethical and would violate auditing policies. I need to justify date / time for billing and oversight purposes for my business, so to change the date on the machine would be not only unethical but pose an administrative burden.

    The cure here is worse than the disease. MS Legal should know this.

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