Happening to me too. Twice today both plugged into power, and unplugged from power. I am not expecting help from Microsoft though, the few times I ever find a representative they are as clueless as can be on what the Surface Pro is, let alone being intelligent enough to troubleshoot one.
I have noticed several major issues, some that seem to be hardware driven.
- Random WiFi failures, where coming out of sleep the WiFi card has a failure and the system drivers won't work until you restart. This looks like a quality issue with the WiFi cards or lazy driver development.
- The SkyDrive never syncing issues they patched - still not syncing after 6 months, 1 patch and 5 support tickets (where to date they told me to reinstall skydive 3 times... on OS 8.1 no less - where you can't reinstall it)
- Keyboards fall apart overtime. Poor glue used in the Chinese sweatshops they made these 120 dollar keyboards in I think.
- As for this error in the topic, it happens at any time (including Desktop apps and Metro apps). Including on a fresh (blank 8.1) OS on my Surface Pro Gen 1, 128GB.
Event Viewer reports:
- Ntfs health check passed
- File manager restarted
- Power Failure kernel error (Critical)
Pulling up blue screen view now. I already went through Xbox's because of poor quality and design issues with Microsoft. not sure why I expected more from their tablets. and certainly, like most of you, getting tired of always troubleshooting their issues for them.
Edit: no BSOD, so the device does a hard freeze too fast to generate a crash.
Edit 2: Kernel power error was part of the boot up and recognition. the error actually *seems* to be caused by the device entering sleep mode for no reason, while in use on a full battery. and the sleep mode causes the equivalent of an unlogged kernel panic. Reason? who knows, W8.1 is proprietary - troubleshooting + solution needs to come from the manufacturer (if the care enough to even look into it). This cause was only true per event viewer for some of my kernel power crashes, not all.
Random theory? Could be the keyboard.
Given all the 8.1 issues I have had, I highly suspect m$ was intentionally lazy (or simply skipped) QA cycles for surface pro gen 1. But they already had our cash, so what do they care.