Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Anonymous
2013-11-12T17:57:47+00:00

I just noticed this recently but sometimes I get a Random reboot not even doing anything particular. I also noticed twice that when I attached my Type Cover 2 it reboots.  Example I attached it and the SURFACE logo shows and it boots up.

Anyone else experiencing this.?

Surface | Surface Pro | USB-C

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  1. Anonymous
    2014-02-14T15:53:09+00:00

    I"ve tried no fixes for this, and the thought of a full OS restore as a fix is simply not acceptable.  The problem didn't exist until fairly recently, not on the original Win 8, not on 8.1 initially.  (Which means a full restore probably would "Fix" it...at least until all the hotfixes were again applied.)

    It's something very specific, software- or firmware related, introduced by a hotfix - it occurs only while browsing on Metro UI*, and only after an update - it should be fixable by a hotfix.  I'm not spending hours reinstalling software, settings, etc...I'll just deal with the 15sec or so reboot delay, especially since it only happens browsing.  It's annoying enough I don't plan to just 'shut up' about it, but not so annoying I'm going to uproot all my software for it either.

    (I'm on an S Pro btw, and my reboots happen independent of having a Touch Cover installed or not...I think the cover attachment is a red herring, unless perhaps the fact that it's always the power kernel error means attaching/detaching a cover is sending a signal to the Surface Pro (or Surface) with regards to an attached peripheral now being powered that is one possible trigger of many...)

    [*describing the reboots I'm seeing - perhaps there are multiple issues being conflated in this thread because people are looking for answers...]

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  2. Anonymous
    2014-02-14T15:22:55+00:00

    I wonder if restoring the surface from scratch would be worth doing? 

    As we've all tried several fixes to eliminate the random restarts and could have just messed up the registry etc.

    Maybe starting from fresh and install all firmware drivers again may help.

    I updated my Surface Pro and I've had no other issues *touch wood*.

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  3. Anonymous
    2014-02-14T14:59:18+00:00

    Nope, no docking station here.

    But sadly: I had a restart today =(. Kernel Power event is in the event log, so... It seems like the same error =(.

    I have a open case with Microsoft - so any info you could add would be helpful. Are you using the version of Windows that came on the Surface?

    Yes, fully updated and with the latest FirmWare-Update. I now have a TypeCover2 and I suspect, that this time it was something different. Before the update, my device restarted while connecting/disconnecting the cover. Today it just restarted while I closed the surface with the cover. So it could be something completely different and a one-time-error.

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  4. Anonymous
    2014-02-14T14:26:22+00:00

    Nope, no docking station here.

    But sadly: I had a restart today =(. Kernel Power event is in the event log, so... It seems like the same error =(.

    I have a open case with Microsoft - so any info you could add would be helpful. Are you using the version of Windows that came on the Surface?

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  5. Anonymous
    2014-02-14T10:39:43+00:00

    Nope, no docking station here.

    But sadly: I had a restart today =(. Kernel Power event is in the event log, so... It seems like the same error =(.

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