Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

I got this mail from Surface Support today:

"This is a follow up email regarding your concern with the Surface randomly rebooting when connecting /disconnecting the cover.

We do have a firmware update that will be released on Feb 11 that should resolve the issue. We can try to run windows update then."

Let us hope, this one will fix the problem!

It does concern me that other support representatives don't know about existing issues and their fixes...

I got this mail from Surface Support today:

"This is a follow up email regarding your concern with the Surface randomly rebooting when connecting /disconnecting the cover.

We do have a firmware update that will be released on Feb 11 that should resolve the issue. We can try to run windows update then."

Let us hope, this one will fix the problem!

As I mentioned in a previous post in the last couple of days I've had my machine randomly restart a couple of time one after the other.  It was the first time in about 6 weeks or so.

I also believe it to be a software issue and not hardware related as I never had the issue with Windows 8, only since upgrading to Windows 8.1.

I spoke to support via the online chat again today.  I spoke to the same lady, Louise who I spoke to before and suggested I reset to default keys (as stated on page 6 in my post).

She said the following:

I just spoke to a senior tech there briefly, and he is going to raise it in a call on Thursday, but that's as far as I can really go with any actions being taken upon it.  I also will highlight this forum thread with him.

So hopefully something is going to be formally raised.

I'm guessing the senior tech guy has regular meetings to discuss issues that have been raised.  Maybe now something official will be done.  Who knows, a patch may come out this coming patch Tuesday - although I do find this unlikely.

Fingers crossed.  However, I do feel we should be getting offered replacement units as this does leave our Surface Pro's unreliable.  We will see...

I happens without any cover, just a lot less often.  I've gone as much as a week without it happening.  Then it happened twice this morning.  I've switched to using hibernate instead of sleep now.  We'll see how that goes.  It only takes a couple seconds longer to come out of hibernate than to come out of sleep anyway.

I highly doubt it. The best way is to get in touch with the Customer service and keep telling them you restored and did every patch. Even do an exchange if you must. I got my exchange today but will be working on it in 2 hours or so. If it still exists I believe the exchange has 90 days. Then I will say it is still doing it.  I think if a lot of us keep reporting it to them and exchanging isn't solving this problem then maybe, they will admit something.  Is anyone with a Surface Pro 2 experiencing this?  I mean we should get some kind of fix if it once was working before unless its a faulty hardware piece that slowly goes out Overtime.  

What do you all think?

According to the guy at the Microsoft store, it is a "chipset" issue. And they think it's hardware related. So chances are a fix may not become available. I still have no problems on my Pro 2.

Well shoot. I usually hope the tech may be wrong but I am a tech and programmer and know that he may be right, with one exception. This was not occurring for me when I first bought the device Feb 2013. It occurred at the release of 8.1 Oct 2013 with my Type Cover 2. Others have said it has happened with other covers.  I believed it was software or firmware related but not with the motherboard itself.  That is my opinion on it.  So the error to me occurred after a  Firmware or OS upgrade to 8.1