Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Greetings,

Is anyone still experiencing the issue with their Surface Pro randomly restarting, or restarting when connecting a cover?

Hi Steven,

I am having this problem as well. The symptom is complete loss of power when you disconnect and reconnect type 2 cover or if you wiggle type 2 cover connection.

I am certain this issue is related to POWER level of surface. I happen to have a surface pro 2. When this issue occurs the following happens:

1. If power cable is unplugged you cannot power up the surface by pressing power button. You have to press power button and volume up button
2. If after this issue occurs you plug power cable in then surface will start by just pressing power button

I have noticed this issue occurs when:

1. Surface is running on battery
2. Surface has less than 50% power

The problem with this issue is it results in DATA LOSS and is completely unacceptable for a business tablet.

I suggest anyone reading this make as much noise as possible as I think this is not a SOFTWARE issue. SOFTWARE does not cause a device to POWER DOWN immediately - software bugs cause BLUE SCREENS of DEATH!

This is a hardware issue that is probably exacerbated by the type cover due to power draw. I would go as far as to say this issue may require a PRODUCT RECALL.

Please advise what Microsoft is doing about this officially.

Peter

This is naive to say that Software issues always / only cause BSOD's.  Hardware issues also cause BSOD's  Many issues with RAM cause the BSOD.

Plus software issues can exist and a BSOD is not produced.

Greetings,

Is anyone still experiencing the issue with their Surface Pro randomly restarting, or restarting when connecting a cover?

Hi Steven,

I am having this problem as well. The symptom is complete loss of power when you disconnect and reconnect type 2 cover or if you wiggle type 2 cover connection.

I am certain this issue is related to POWER level of surface. I happen to have a surface pro 2. When this issue occurs the following happens:

1. If power cable is unplugged you cannot power up the surface by pressing power button. You have to press power button and volume up button
2. If after this issue occurs you plug power cable in then surface will start by just pressing power button

I have noticed this issue occurs when:

1. Surface is running on battery
2. Surface has less than 50% power

The problem with this issue is it results in DATA LOSS and is completely unacceptable for a business tablet.

I suggest anyone reading this make as much noise as possible as I think this is not a SOFTWARE issue. SOFTWARE does not cause a device to POWER DOWN immediately - software bugs cause BLUE SCREENS of DEATH!

This is a hardware issue that is probably exacerbated by the type cover due to power draw. I would go as far as to say this issue may require a PRODUCT RECALL.

Please advise what Microsoft is doing about this officially.

Peter

So I've been having this issue for a while. I've tried everything in this post even after getting a completely new Surface Pro, I am having reboots.

I work in the IT industry and use my surface for work, and it is very embarrassing when you are trying to show  client something and your computer reboots...

I've tried a different touch cover and still was able to get a reboot...

At this point I'm at a loss as to what to do. I may be investing in something a little more robust as it seems the surface can't cut it.

All I can suggest is to keep contacting support and make a forum post if necessary regarding your issue. You may eventually be assigned a tech personally to you. After many chats, forum posts, and included pictures, I finally got an approval to mail my device once more and actually get an exchange.  Once I get my exchanged device I will try and repeat my same usage and make sure that these issues are not occurring. It is the only hope since my warranty is up come February.

Wish me luck.

Same issue, have all the updates and tried resetting boot keys.  Surface Pro 1 type 1 Win 8.1. Keyboard becomes unresponsive, I try reattaching it and it reboots on its own. It even reboots on its own randomly while watching youtube or surfing on chrome. However, I have never had the random reboot or had the keyboard become unresponsive while playing a fullscreen game. Seems like the problem is driver related. It has gotten really bad this last week (reboots about ten times a day) and I never had issues before 8.1. I've hardly had reboot issues after 8.1 until recently, but the keyboard issues have been going on since the 8.1 upgrade. My warranty ends in June, but I don't see that being useful if this is a driver issue. Has anyone tried rolling back the 8.1 update? Is it even possible?