Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Well I think I'm done with Microsoft. I will hand this surface down the family line once I'm ready for my next upgrade and get the latest tablet from another company.  This is the response I received yesterday:

Hello (my name),

I took a look at the multiple email threads you've sent us, and I'm unable to pinpoint one reason as to why your device isn't working correctly.  With all the firmware issues and the sizzling sound it's now making I would set up a repair to get the device exchanged.  If you're still experiencing any issues please reply to this email and I'll keep this ticket opened.  You can create a repair at myservice.surface.com

If you have any questions or concerns please reply to this email.

Thank you

Matt

Surface CARE Team

Well guess what I am unable to do a ticket from the support site.  I emailed him back telling him this. Mind you my warranty expires next month. I guess I'm stuck with this device. By the time they reach me again the time will be up.  I tried to be patient but this is ridiculous.

I will be monitoring the Lenovo Yoga line and Dell Venue's.  It is really sad.

Microsoft Support apparently Failed me and all the confidence I had in them.  If the device worked properly it would be awesome but you have to take care of those who spent over a $1000 for your items and accessories which those are $100+ as well.

I don't get why you won't send it back to be replaced? 

I have already attempted before and they sent it back unchanged.

Now when I attempt to open a ticket I can't open the warranty for it.

it Says this:

	Request Service<br><br><br>Information:<br><br>!<br><br><br>No services found<br><br><br>No service offers are available.	<br>	---

Talk to them on the Chat facility and get them to sort it for you so you can get a replacement...

That didn't work either. Some of their support personal are not very well trained.  Apparently when I first tried to send in my device for them to test out the issue, due to the scuffs on 2 of my corners they sent it back without even seeing that it turns on and evaluating it appropriately. They marked it as a CRACKED SCREEN, which clearly it isn't and I have provided pictures to the Forum Moderator and my CASE person obviously had seen himself.  My screen works just fine, and there are no cracks.  Poor support is what sadly had made this my LAST HARDWARE purchase from Microsoft.  Later this year I will check other companies and go with them. So sad after all the money I spent on accessories and all.  SHAME ON  YOUR SUPPORT. Windows 8 already has its own issues with the public (not I per se), I believed in this device and the OS.

Hi guys

I think I've found a fix!  It seems to have stopped my Surface Pro rebooting randomly.  I was speaking to Louise from the online support and she suggested I do the following:

Louise: 1. Fully power off Surface by holding power button down or select "shutdown"

Louise: 2. Once shut down press and hold the volume button up, and the power button for 15 seconds. Without letting go of the volume up button press the power button again for 5 seconds.

Louise: 3. Once a different screen appears select to Install Default Secure Boot keys

Louise: 4. Select to Exit then Save Configuration and Reset

Louise: Once you do that, just reboot the Surface and try to reproduce the keyboard issue.

I have done the above and I've not had any reboots since and I could guarantee that it would do it at least once when I was using the device.

I did have one issue when doing the above, once I clicked exit and save configuration it kept going into the UEFI screen (step 3) and in order for me to get it to boot correctly I had to have it shut down completely (holding the power button to fully shut down).  Then instead of pressing power button and volume up together as in step 2, I pressed the power button and volume down and it seemed to then boot into Windows i.e. when the surface screen appeared the circle progress appeared below it.

Let me know if this helps.  I think it will do the trick.

Merry Christmas and have a good New Year!

Thanks

Mark

Thanks, Mark! I was having the same problem (surface pro 128 gb windows 8.1), and applied the above fix (reset the secure boot keys), and it worked very nicely. Going on two days with no critical error logs.  Thanks again!

Just got my surface pro 1 yesterday. Didn't get the type cover, (I'm planning on a Bluetooth keyboard case).  I was in OneNote and it restarted spontaneously. That's what got me to this thread. Its disappointing to find this one day after I get it. Guess its going back Monday for a trade in.

Greetings,

Is anyone still experiencing the issue with their Surface Pro randomly restarting, or restarting when connecting a cover?

Yes, me.

Surface Pro 1, Touch Cover 1.

I did:

• upgrade to Win 8.1
• reset default secure boot keys (multiple times)
• installed all updates
• reverted the driver to the november 2012 drivers (as proposed here)
• uninstalled the´above mentioned patch and reinstalled it

Nothing worked =(.

Hey Jeffrey,

thanks for your message. Sadly, it did not fix the problem =/.

There is another option, which was posted by a MS-guy in another thread (why didn't they post it here?). Perhaps this will do the trick for some of you. It did not work for me though :(.

Click