Well I think I'm done with Microsoft. I will hand this surface down the family line once I'm ready for my next upgrade and get the latest tablet from another company. This is the response I received yesterday:
Hello (my name),
I took a look at the multiple email threads you've sent us, and I'm unable to pinpoint one reason as to why your device isn't working correctly. With all the firmware issues and the sizzling sound it's now making I would set up a repair to get the device exchanged. If you're still experiencing any issues please reply to this email and I'll keep this ticket opened. You can create a repair at myservice.surface.com
If you have any questions or concerns please reply to this email.
Thank you
Matt
Surface CARE Team
Well guess what I am unable to do a ticket from the support site. I emailed him back telling him this. Mind you my warranty expires next month. I guess I'm stuck with this device. By the time they reach me again the time will be up. I tried to be patient but this is ridiculous.
I will be monitoring the Lenovo Yoga line and Dell Venue's. It is really sad.
Microsoft Support apparently Failed me and all the confidence I had in them. If the device worked properly it would be awesome but you have to take care of those who spent over a $1000 for your items and accessories which those are $100+ as well.