Surface Pro 1 on Windows 8.1 reboots when Type Cover 2 is removed

Anonymous
2013-11-12T17:57:47+00:00

I just noticed this recently but sometimes I get a Random reboot not even doing anything particular. I also noticed twice that when I attached my Type Cover 2 it reboots.  Example I attached it and the SURFACE logo shows and it boots up.

Anyone else experiencing this.?

Surface | Surface Pro | USB-C

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  1. Anonymous
    2014-01-10T06:08:21+00:00

    Me too. 

    I'm constantly losing my work, it's very frustrating.

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  2. Anonymous
    2014-01-09T15:02:33+00:00

    It seems that the restart issue does not occur without the case I use to protect the surface. I have installed the speedfan to see if it is a overheat reboot caused by the case. If so, then it is not good. I don't think others have this kind of issue since the case is highly rated in amazon.   

    Update:

    The solution seems to work. It is irrelevant to the case and the case does not cause overheat (using speedfan, I am able to monitor the cpu temperature).

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  4. Anonymous
    2014-01-09T01:39:34+00:00

    Hi guys

    I think I've found a fix!  It seems to have stopped my Surface Pro rebooting randomly.  I was speaking to Louise from the online support and she suggested I do the following:

    Louise: 1. Fully power off Surface by holding power button down or select "shutdown"

    Louise: 2. Once shut down press and hold the volume button up, and the power button for 15 seconds. Without letting go of the volume up button press the power button again for 5 seconds.

    Louise: 3. Once a different screen appears select to Install Default Secure Boot keys

    Louise: 4. Select to Exit then Save Configuration and Reset

    Louise: Once you do that, just reboot the Surface and try to reproduce the keyboard issue.

    I have done the above and I've not had any reboots since and I could guarantee that it would do it at least once when I was using the device.

    I did have one issue when doing the above, once I clicked exit and save configuration it kept going into the UEFI screen (step 3) and in order for me to get it to boot correctly I had to have it shut down completely (holding the power button to fully shut down).  Then instead of pressing power button and volume up together as in step 2, I pressed the power button and volume down and it seemed to then boot into Windows i.e. when the surface screen appeared the circle progress appeared below it.

    Let me know if this helps.  I think it will do the trick.

    Merry Christmas and have a good New Year!

    Thanks

    Mark

      I have tried this. It does not work for my device. I just get a automatic reboot after 2 hours. Does anybody find a cure? Does uninstall the updates work for you guys?

    Important Update!!!!!!!:

    Although it did reboot 2 hours after I have done the tweak mentioned above, I have NEVER got any random reboot since then. It is weird, but nice. HaHa. Many thanks for  MarkBrown83's solution. I assume that it works.

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  5. Anonymous
    2014-01-06T15:59:58+00:00

    I am experiencing the same problem:

    Surface2

    Windows 8.1

    I posted a fix on page 6 that has solved it for me and others.

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