Surface Pro7 Frequent Errors and Blue Screen Problems

THis BSoD became regular routine while I'm working with Surface Pro 7. Starting thinking of refund request. We'll see. 

many threads have been started about this issue. Got mine in november, problems started in december (probably after updates) couldnt fix it no matter what troubleshooting they had me try. ended up sending for a replacement in Feb, but since my mailing address is an APO, my brother back stateside had to be the "middle man" to send it back to me. just got it back today and its working so far with no blue screens. we'll see after updates.

long story short, to fix this problem, just get it replaced.

@Edridge De Castro - I had almost the identical issues and time frames as you. I got mine replaced - rec'd in February - but the replacement has started doing the same thing. I have been in touch with their CS again, and again they said I could have it replaced. I use this for work, so being without a computer is not an option and at this point I don't want to have them charge my CC for a new one while I get the old one back to them - as I don't really think it's going to solve the problem. I am really frustrated

• I'm a Samsung customer and thought this product looked awesome - but Microsoft has failed and in the process lost my business - I'm going back to Samsung.

Hi together,

I've had the same issue for about a week with my Surface Pro 7 i5-1035G4, 8 GB Ram, 256 GB SSD, Windows 10 1909 Build 18363.959. I had Bluescreens with random errors.

This is what helped solve this issue:

1. I made sure that Windows 10 had every available update except from the Mai 2020 Update which is not yet available.
2. Remove graphic card driver via device manager.
3. Reboot
4. Use Intel Driver and Support Assistant to update intel drivers for Graphic Card, Audio, Bluetooth and WIFI. (I just let Intel update everything it found)

Intel auto detection

5. Don't give up until you ran the intel updates and try it again if there are BSOD's in the process.

I did the following steps before, but they could not prevent the surface from giving BSOD's:

1. sfc /scannow in command window
2. cleanup of system drive "c:" including windows update files
3. Installation of the surface pro driver package from here: Surface Pro Drivers
4. Windows Memory Check
5. Run Surface Diagnostic Kit (failed each time with BSOD ;-))

My theory is, that the device was overheating due to corrupt display drivers. This was causing memory errors and resulted in random error messages. Since I am using intel drivers, it is running significantly cooler. I've been power using my surface for two days now and no BSOD yet.

Please share this if my method helped you. I know how frustrating it is to have an unreliable device.

Edit 2020-07-21: Oh no, still having problems!

• Office and Browsing: no BSOD
• Videos: still random BSOD'S

Hello Microsoft product quality team, 

Can you please take a look at this long thread of postings where your customers are screaming about?

Because of shelther-in-place order from China COVID-19 pandemic, MS Surface Pro users are not having access to offline MS Store and this makes Surface users suffer from its product quality. 

Please make suggestions about relevant corrctive actions and Don't you have plan to call it a defective product line and get them recalled? If MS is a morally healthy company, you should listen to what customers are screaming for. 

THank you

REALLY ??? or this problem return a few days after the upgrade to PRO ?

Please, confirm if this solution had solved this problem, because the Microsoft Team is lost...They have no idea how to solve this problem.