Surface Pro7 Frequent Errors and Blue Screen Problems

Dear all, after several months of painful attempts, finally I found the way to solve the BSOD problem at my PRO-7 i5 16/256! Here is my experience. 

1. Any previous attempt to update Windows using the Windows Update settings menu or Windows 10 Update Assistant app failed in process with BSOD;
2. I had to use a USB flash drive to make a reset to factory settings. I boot from USB pushed the volume down button, and re-installed the system (all data needs to be back up in external drivers, all internal drive data will be lost). Not from the very first attempt due to the same BSODs, but I managed to do that successfully. The fresh system was also not stable with BSODs. USB recovery image can be downloaded here: https://support.microsoft.com/en-us/surfacerecoveryimage
3. At the fresh Windows 10 I used Intel® Driver & Support Assistant to update all drivers, including graphics, Bluetooth, and Wi-Fi. The tool can be downloaded here: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant;
4. Also had installed both SurfacePro7_Win10_17763_20.020.2886.0.msi and SurfacePro7_Win10_18362_20.072.23016.0.msi Microsoft update packs from here: https://www.microsoft.com/en-us/download/details.aspx?id=100419
5. All updates available in Settings/menu were applied step by step up to Windows 1909 version. Current OS build is 18363.1049. All other third-party software I need to use also were installed.

With this setup, I’m happy to have no BSOD for a week of 24/7 usage!

The system is very stable in any internal/external display configuration. The only thing is losing the Internet connection after the sleep mode – need to re-connect Wi-Fi each time. But it doesn’t bother me too much.

PS For the moment, seems like Windows 2004 is also available in the Update settings, I have not tried it yet.

I bought a Surface Pro 7 last week and have had the same issue with frequent BSODs.

• When using the device normally
• When not using the device, but with the display on
• When downloading large files
• When waking the device up from sleep
• When attempting to restore from a fresh recovery image
• When trying to run windows update sometimes

Most common BSOD is the IRQL_DRIVER_NOT_LESS_OR_EQUAL one, but I get something like SYSTEM_THREAD_EXCEPTION_NOT_HANDLED fairly often as well.

I've attempted the following things:

• Installing all windows updates
• Downloading and installing the SP7 driver pack from MS's support site
• Running the 'fresh start' option
• Creating a recovery USB and using that to restore to 'factory settings', then re-running updates
• Trying out a Windows Insider build in case that somehow had a fix

Still, no luck. Unfortunately I bought from Amazon (sold by MS still) so I don't believe that taking it to a Microsoft store is an option. I'm really hoping this isn't a hardware issue and that a driver/firmware update could resolve it.

No, nothing worked for me to fix this issue. Fortunately, German consumer-protection law is quite strict and, from my perspective, helpful here.

I returned my device to the retailer and got a substitute that now is working. However, nobody gave me a replacement for the hours of effort that I spent fixing a costly but malfunctioning device.

having same issue and have tried all the recommended setting but it wont work. However, after I upgraded the window from home to pro, everything solved.

Hello Tim_GER,

Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.

We will be doing a fresh start on your Surface to reinstall the Operating system of your Surface:

Fresh Start lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's startup and shutdown experience, memory usage, Microsoft Store apps performance, browsing experience, and battery life.

To use Fresh Start, select StartWindows logo Start button > SettingsGear-shaped Settings icon > Update & securityCircular arrows Sync icon > Windows Defender > Device performance & health. Under Fresh Start, select Additional info > Get Started.

Note: Fresh Start will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device. You will not be able to recover removed apps, and will need to manually reinstall these apps later. You may also lose your digital licenses and digital content associated with apps, which may impact your ability to use these apps or app-related content you paid for.

Please keep us posted.

Regards,

Jonas_T