Screen flicker and ghosting

Anonymous
2017-06-21T11:24:18+00:00

My surface pro 4 developed a horizontal line across the top of the screen, and then ghsot windows appeared of closed boxes during use, to the extent where the screen became unreadable and a restart was needed.

My device warranty expired in April, and i understand that MS doesn't do anything except replace the device if there's an issue, so my question is, without a warranty, what is there to do?  I can't believe that after a year, a device that costs as much as a top-end laptop, brakes and has to be thrown away.

Anyone had any similar issues and found solutions?

HELP!!

Thanks

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-03-17T12:25:41+00:00

    exactly the same problem :(

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  2. Anonymous
    2018-01-01T14:24:05+00:00

    I have a USB fan blowing at the top right corner when on charge to delay when the screen corrupts.

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  3. Anonymous
    2018-01-01T12:07:16+00:00

    Mines the same when it's plugged in at the mains, no matter what brightness it starts, however it's rarely do that when I'm not plugged in. 

    I really regret buying it as I can't use it anymore for what I want to be doing.

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  4. Anonymous
    2017-12-31T20:49:33+00:00

    Hi Steve,

    Please give us a heads up of what's going on. Can you tell us more about your concern?

    We'll wait for your response.

    Regards.

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  5. Anonymous
    2017-12-31T11:13:12+00:00

    I have the screen issue too and am out of warranty

    The issue occurs when the Pro is hot and on mains charge.   I now keep a fan running pointing at the top right corner of the Pro when on charge.   Even with the fan the screen can ghost if I am using a lot of processor power.  As soon as the ghost appears, I pull the charger off and have a cup of tea.  The screen is OK after a few minutes.   The ghosting never appears when running only on battery.

    So now the Pro 4 is just about usable with this workaround

    Still wish I'd never bought it

    BG

    Well that's odd as I have the opposite issue; the only way I can use it is if it's plugged in and working off the mains. If I keep the brightness up to 100%, the brightness tends to stop after a few minutes.

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