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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My three week old Surface Pro 7 screen would freeze for about 6 seconds every 30 seconds or so. This fix seems to have fixed the problem: I installed 1: "Intel Graphics Command Center" 2: Click the 4th icon in the left column and Click the "POWER" tab. 3: turn off "Panel Self Refresh" and turn off "Display Power Savings". 4: Not sure you really need to reboot, but I did.
Great! I am more than 3 hours working without any problem ... Never could do that!
Really solved the problem.
Thanks
This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.
I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".
The Intel Graphics Command Centre allowed me to cure my Surface Pro 7 problem, great advice.
I have also noticed how the secondary display and peripherals continue working without a hitch. Ran diagnostic tool and updated to the latest drivers for OS build 18362, no luck. Happens at random really, brand new SP7 i5 128gb, noticed it on first boot.
Yes I have done that and also downloaded all the most recent firmware from Microsoft and installed that. I also reset windows and that didn't fix it either. I ended up exchanging it at best buy this morning and all has been well with the replacement so far. On the replacement I see that their is a firmware update it has pending a restart. I am curious if the problem will re appear. If I remember correctly I think my first Surface worked fine for the first day I had it.
